Product Manager defining value and managing portfolio in test and measurement at HBK. Collaborating with customers and stakeholders to drive growth and innovation in product lines.
About the role
- Product Manager responsible for end-to-end management of the product lifecycle at SiteMinder. Driving strategic direction, market decisions, and customer research in hotel technology.
Responsibilities
- End-to-end management of the product lifecycle from concept to evaluation
- Actively drive market decisions, competitive positioning, and long-term product vision
- Own business accountability including ROI, market fit, and customer success metrics
- Take full ownership of strategic direction and drive execution across teams
- Development and execution of the product roadmap in alignment with business and product priorities
- To be an advocate for the customer, keeping their interests in mind at all times
- Validate key design and feature assumptions with our hotelier customers and connectivity partners to ensure what we build will be desirable
- Perform business analysis with subject matter experts and customers
- Identification of new opportunities, product enhancements and extensions
- Define the feature set that will be delivered, validate with engineering that these features are feasible
- Validate that features will prove viability and product-market fit to justify product build and delivery work
- Create and maintain Market Requirements Documents (MRD), Business Requirements Documents (BRD), and Product Business Cases
- Develop detailed User and Buyer Personas to guide product development
- Identification, specification and prioritisation of features, functionality and capabilities
- Development of documentation to support the approval, design, development and launch of the product
- Lead external stakeholder management and develop go-to-market strategies
- To manage and communicate effectively with cross-functional teams
- Joint facilitation, development and implementation of high impact and differentiated product positioning and messaging
- Joint development and implementation of the launch strategy
- Lead go-to-market strategy and execution including launch planning, pricing strategy, and distribution channels
- Drive customer acquisition, retention, and expansion strategies to achieve growth targets
- Collaborate with Product Marketing on positioning, messaging, and demand generation campaigns
- Define and monitor key performance indicators (KPIs) including activation rates, feature adoption, and revenue impact
- Build business cases with clear ROI projections and track actual performance against forecasts
- Work with key customer touch points across the business to provide knowledge and context regarding the product and capabilities
- Enable internal teams to acquire and support our customers with confidence
- Joint development of internal training and support materials
- Evangelizing the product at industry events, seminars and customer briefings
- To be an expert in the product and keep up to date with technical and market advances
- Joint monitoring of the marketplace, customers and competitors
- Joint definition and implementation of strategies to counter competitors
- Follow SiteMinder's best practice procedures, specifically in regards to escalating any security concerns or breach of security
- Comply with all Workplace Health and Safety policies, procedures, and practices introduced by SiteMinder
Requirements
- 3+ years of product management experience in B2B SaaS, preferably in hospitality or travel technology
- Proven track record of delivering products that achieve commercial success and customer adoption
- Experience with the full product lifecycle from discovery through launch and optimization
- Strong analytical skills with experience in data analysis tools and metrics-driven decision making
- Excellent communication skills with ability to present to executives and influence without authority
- Bachelor's degree in Business, Computer Science, Engineering or related field
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
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