Tier 2 Team Leader managing complex employee lifecycle processes at HARMAN. Leading a team of specialists for high - quality HR service delivery across the region.
About the role
- Product Delivery Manager shaping technology solutions for HR and employee experience at Manulife. Leading product strategies and agile delivery to enhance employee engagement and digital transformation.
Responsibilities
- Define and lead long-term product strategies aligned with business goals by conducting market and user research, identifying trends, and maintaining product roadmaps.
- Manage agile teams through ideation to release, prioritize backlogs, oversee vendor relationships, and ensure timely, on-budget delivery of high-impact solutions.
- Act as the voice of the employee by translating feedback into features, collaborating with design teams, and leveraging analytics, A/B testing, and prototyping to refine experiences.
- Partner with Architecture, Information Risk, Engineering, and business stakeholders to ensure alignment, communicate product vision, and facilitate seamless execution.
- Define KPIs, monitor product performance, manage risks, and promote a culture of continuous improvement through data-driven insights and iterative enhancements.
Requirements
- 5+ years of experience in product delivery or business systems analysis, preferably in HR technology.
- Proven experience with SaaS platforms (e.g., Workday, Cornerstone, Salesforce, Adobe Experience Manager).
- Strong understanding of agile methodologies and product lifecycle management.
- Excellent communication and stakeholder management skills.
- Experience working with cross-functional teams and external vendors.
- Demonstrated experience applying AI technologies (e.g., machine learning, natural language processing, generative AI) to enhance product capabilities, automate workflows, or improve user experience.
- Familiarity with AI tools and platforms used in HR and communications technology (e.g., chatbots, recommendation engines, sentiment analysis).
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
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