Product Delivery Manager shaping technology solutions for HR and employee experience at Manulife. Leading product strategies and agile delivery to enhance employee engagement and digital transformation.
Responsibilities
Define and lead long-term product strategies aligned with business goals by conducting market and user research, identifying trends, and maintaining product roadmaps.
Manage agile teams through ideation to release, prioritize backlogs, oversee vendor relationships, and ensure timely, on-budget delivery of high-impact solutions.
Act as the voice of the employee by translating feedback into features, collaborating with design teams, and leveraging analytics, A/B testing, and prototyping to refine experiences.
Partner with Architecture, Information Risk, Engineering, and business stakeholders to ensure alignment, communicate product vision, and facilitate seamless execution.
Define KPIs, monitor product performance, manage risks, and promote a culture of continuous improvement through data-driven insights and iterative enhancements.
Requirements
5+ years of experience in product delivery or business systems analysis, preferably in HR technology.
Strong understanding of agile methodologies and product lifecycle management.
Excellent communication and stakeholder management skills.
Experience working with cross-functional teams and external vendors.
Demonstrated experience applying AI technologies (e.g., machine learning, natural language processing, generative AI) to enhance product capabilities, automate workflows, or improve user experience.
Familiarity with AI tools and platforms used in HR and communications technology (e.g., chatbots, recommendation engines, sentiment analysis).
Benefits
Health, dental, mental health, vision insurance
Short- and long-term disability coverage
Life and AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Generous paid time off including holidays, vacation, personal, and sick days
Job title
Product Delivery Manager – People & Communications Technology
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