Hybrid Product Delivery Manager – People & Communications Technology

Posted 3 months ago

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About the role

  • Product Delivery Manager shaping technology solutions for HR and employee experience at Manulife. Leading product strategies and agile delivery to enhance employee engagement and digital transformation.

Responsibilities

  • Define and lead long-term product strategies aligned with business goals by conducting market and user research, identifying trends, and maintaining product roadmaps.
  • Manage agile teams through ideation to release, prioritize backlogs, oversee vendor relationships, and ensure timely, on-budget delivery of high-impact solutions.
  • Act as the voice of the employee by translating feedback into features, collaborating with design teams, and leveraging analytics, A/B testing, and prototyping to refine experiences.
  • Partner with Architecture, Information Risk, Engineering, and business stakeholders to ensure alignment, communicate product vision, and facilitate seamless execution.
  • Define KPIs, monitor product performance, manage risks, and promote a culture of continuous improvement through data-driven insights and iterative enhancements.

Requirements

  • 5+ years of experience in product delivery or business systems analysis, preferably in HR technology.
  • Proven experience with SaaS platforms (e.g., Workday, Cornerstone, Salesforce, Adobe Experience Manager).
  • Strong understanding of agile methodologies and product lifecycle management.
  • Excellent communication and stakeholder management skills.
  • Experience working with cross-functional teams and external vendors.
  • Demonstrated experience applying AI technologies (e.g., machine learning, natural language processing, generative AI) to enhance product capabilities, automate workflows, or improve user experience.
  • Familiarity with AI tools and platforms used in HR and communications technology (e.g., chatbots, recommendation engines, sentiment analysis).

Benefits

  • Health, dental, mental health, vision insurance
  • Short- and long-term disability coverage
  • Life and AD&D insurance
  • Adoption/surrogacy benefits
  • Wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans including pension
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Generous paid time off including holidays, vacation, personal, and sick days

Job title

Product Delivery Manager – People & Communications Technology

Job type

Experience level

Mid levelSenior

Salary

CA$94,220 - CA$174,980 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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