Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring data product initiatives to market
- Develop and maintain process documentation and drive continuous process improvements
- Perform quality assurance checks on actions taken to ensure accuracy
- Serve as subject matter expert to outside resources
- Monitors the progression of findings against mitigation plans to ensure timely closure
- Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution
- Problem-solve issues and correct errors as they arise
- Continually look for ways to streamline and improve overall process
- Stay abreast of launches and expansions across card data products
- Maintain monthly dashboards and reporting
Requirements
- Bachelor’s Degree
- At least 3 years of experience in Process Management, Project Management, Relationship Management or Risk Management
- At least 1 year of experience in Microsoft Office or G Suite
- Master's Degree (Preferred)
- 5+ years of experience in Process Management, Project Management, Relationship Management or Risk Management (Preferred)
- 2+ years of experience in JIRA and Confluence (Preferred)
- PMP, Lean, Agile or Six Sigma certification (Preferred)
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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