Technical Field Support Analyst providing IT support for Canadian Blood Services operations. Responsible for coordination and management of IT support services and field operations in Brampton, Ontario.
About the role
- Premium Support Engineer providing support for SUSE Linux and Rancher products. Building customer relationships and resolving technical issues in a dynamic environment.
Responsibilities
- Form strong business relationships with the customers at various levels of the organization and be their advocate within SUSE.
- Troubleshoot and provide accurate and timely resolution to customers’ issues
- Proactively identify issues by becoming familiar with the customer's technical and business environment while providing recommendations for resolution to these issues.
- Prevent customer issues by reviewing their SUSE environment regularly, report and correct issues per customer requirements.
- Share knowledge by writing technical documents and proactively sending helpful technical information to the customer (upcoming patches, technical news, etc.).
- Document and communicate work performed in provided systems and documents as requested.
- Deliver technical presentations and/or training to diverse audiences.
- Assist in the implementation of SUSE Linux / Rancher products / solutions in line with specific Consulting engagements.
- Participation in projects and project management as requested by the customer or SUSE.
Requirements
- Extensive experience in a technical support role, or as a system administrator for any Linux OS
- Extensive knowledge & Experience of container technology such as Docker/Kubernetes
- Expert-level knowledge of Enterprise Linux is a must
- Strong understanding of the complexities of networking
- Good knowledge of server virtualization
- Great troubleshooting skills
- Fluency in English and Italian
- Bachelor's Degree in Computer Science and/or applicable accreditation
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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