About the role

Senior Clinical Consultant role providing technical support for FUJIFILM imaging devices. Responsible for customer training and consultation with extensive travel in Latin America.

Responsibilities

Independently assesses the distributor’s level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and.
Provides clinical consultation and support to product development teams, product improvement teams, marketing, sales, quality assurance, regulatory affairs, external customers, and other functions or groups in the form of strategic clinical consultation.
Provides expert-level telephone and remote clinical and engineering support for customers, sales, and field service via our Technical Support Center.
Leads Technologists in properly and efficiently operating FUJIFILM products.
Optimizes image quality of Fujifilm imaging products by designing and executing the best image processing strategy based on physician preferences and departmental needs.
Interfaces directly with customers at the senior level to assess and effectively communicate the customer’s experience.
Solicits feedback from Customers at regular intervals and escalates concerns to sales, Field Service, Marketing, Engineering, and Product line management.
Maintains technical expertise on all HCUS Women’s Health product offerings and knows current industry trends and future technology directions.

Minimum of 5 years of technical experience in related Diagnostic Imaging disciplines (i.e., Mammography, US, CR, DR, and General Radiology).
Minimum of 5 years of experience in the installation, maintenance and support of medical imaging devices mainly in Ultrasound systems, Mammography systems, Digital X Ray systems, DR Detectors, Computer Radiography systems, Dicom printers and other medical imaging equipment.
Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees, and the business.
Teaching Experience with Case Management reporting and tracking.
Strong working knowledge of current network.
Strong working knowledge of current IT technologies and common business productivity software, e.g., MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc.
Superior communication and interpersonal skills, excellent telephone skills.
Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment.
Excellent organizational and multi-tasking skills.
Must be open to travel to assignment locations in different countries of Latin America and can live within the identified Zone.
Ability to work outside normal business hours and holidays to meet business objectives.