Hybrid Performance Manager

at Cox Enterprises

• Job title: Performance Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $107,100 - $160,700 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Performance Manager responsible for client retention and revenue growth across automotive software accounts. Managing multiple client accounts while building strong customer relationships and strategic planning.

Responsibilities

• Responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist.
• Harvest additional accounts and expanding/upselling product functionality to maximize revenue growth across their client base.
• Manage between 100 – 140 accounts across multiple software applications.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed.
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• Minimum 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity preferred.
• Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, Stockwave, KBB ICO and other Cox Automotive products is a plus.
• Experience directly managing preowned operations highly motivated self-starter capable of working remote independently part of a remote based team.
• Outstanding relationship management capabilities.
• Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.