IS
Infotree Global SolutionsPeople & Operations Analyst
HR & Administration Analyst managing employee inquiries using HR systems in Warsaw. Collaborating with teams to ensure high quality customer service and adherence to HR processes.
About the role
- Redesigning and mapping HR processes to improve efficiency across recruitment, onboarding, and performance management.
- Leading the implementation and optimisation of HR systems (e.g., Pinpoint ATS, Workforce, People First HRIS, Halo Ticketing), ensuring functionality and adoption.
- Coordinating training and upskilling within the People and Experience team to embed effective system use and continuous improvement.
- Partnering with the People Team to streamline workflows and remove inefficiencies across the function.
- Supporting the rollout of new platforms, including workflow design, pilot delivery, and change management.
- Driving strategic HR initiatives aligned with Southdown’s improvement roadmap, including project planning and stakeholder engagement.
- Creating and managing recruitment content across job boards, careers sites, and social media, aligned with Southdown’s EVP and employer brand.
- Using data and metrics to evaluate system performance, recruitment funnel effectiveness, and employee access to People services.
- Configuring and maintaining ATS features including user access, templates, workflows, onboarding modules, and automation.
- Troubleshooting system issues, supporting integration planning across ATS, HRIS, and LMS platforms, and providing training and documentation for end users.
Requirements
- Strong knowledge of HR technology and system implementation (ATS, HRIS, LMS, ticketing platforms).
- Solid understanding of recruitment lifecycle, employer branding, and onboarding processes.
- Proven experience in project management and change delivery within a People/HR context.
- Skilled in workflow mapping, service design, and continuous improvement.
- Ability to use data, metrics, and user feedback to drive people-focused change.
- Experience managing recruitment and onboarding content and workflows.
- Proficient in producing and implementing documentation for People processes.
- Effective collaborator across teams and functions during transformation initiatives.
- CIPD Level 5 or equivalent qualification.
- Project/change management certification (e.g., Agile, PRINCE2).
Benefits
- Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.
- Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.
- Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.
- Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors.
- Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.
- 25 days paid holiday plus bank holidays.
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