Sales & Service Team Lead managing a team of sales and account management professionals at Rated People. Driving performance metrics in a fast - paced sales environment with a focus on customer satisfaction.
About the role
- People Operations Manager establishing efficient HR processes in Pathpoint's insurance brokerage. Leading employee lifecycle management and supporting organizational scaling from Washington DC office.
Responsibilities
- Architect, implement, and maintain company people operations policies and human capital development strategies
- Familiarize yourself with Pathpoint’s history, culture and dedication to the performance of our mission; drawing upon previous experience to help evaluate what has worked well and what can be improved upon
- Evaluate the talent pool and optimize the organizational structure by training the managers to conduct regular performance reviews and assess their own department’s needs and resources; establish and tune compensation and performance frameworks
- Design and implement recruiting, onboarding and off boarding policies to enhance the complete employee lifecycle process
- Become the center of excellence for employees’ benefits and welfare issues
- Maintain and improve internal communications with employees regarding human resources issues, including career pathing and enhanced understanding of the organization’s objectives
- Implement procedures for and supervise HR service providers, including Sequoia and its related vendors, recruiters, 401(k) providers and ancillary support services.
- Support the CEO and the leadership team in facilitating company events, including All Hands meetings and periodic Off-sites
- Make Pathpoint a better place to work every day and drive employee retention and performance by improving our people systems
Requirements
- 5+ years experience in a broad spectrum of Human Resources functions, with particular expertise managing a fully-remote workforce
- Familiarity with the Sequoia HRIS or a similar Professional Employment Organization to develop and deploy recruiting, training, evaluation and compensation systems
- Ability to partner with and support managers at all levels of the company while becoming the subject matter expert for all employees’ Human Resources needs
- Strong communication skills (orally and written) using leading edge technologies including Google Suite, Lever, Notion, Slack, Carta and bespoke platforms developed internally
- Familiarity with insurance industry is a plus but not a prerequisite; our team of insurance professionals will provide all technical expertise needed to work in our environment
Benefits
- Opportunity to earn an Annual Bonus (10% of Salary) upon successful completion of each year of service;
- Equity in the form of Stock Options commensurate with Salary and Responsibilities;
- Highly subsidized healthcare and other employee insurance plans;
- Employer-matched 401(k) plan;
- Annual home office stipend
- Monthly internet stipend;
- 20 days of PTO in year 1; and
- Paid parental leave
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