LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- You will be responsible for managing payrolls for a portfolio of clients on Smartly’s Managed Payroll Service.
- This role will ensure preparation/completion of customer payrolls to appropriate quality standards within time and to company requirements.
- You will ensure high standards are being met and maintained throughout each part of the process and ensure customer expectations are exceeded.
- You will uphold the highest levels of customer service, retaining and growing customer accounts where possible.
Requirements
- Working knowledge of NZ payroll and legislation.
- Proven experience in account management, customer service and/or sales.
- Highly developed numeric, analytical and problem-solving skills.
- High level of accuracy and proven communications skills.
- The ability to create and maintain positive relationships with clients.
- Effective work organisation and prioritisation skills with an ability to manage a wide variety of tasks.
Benefits
- An attractive salary and additional benefits (e.g. free health insurance).
- Flexible working – opportunity to work from home.
- Conveniently located right next to the Lower Hutt shopping mall.
- Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch.
- We’re also passionate about our people and seeing them thrive.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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