Customer Onboarding Executive at Trybe guiding German - speaking clients through product onboarding and adoption processes. Collaborate with internal teams to ensure a seamless customer experience.
About the role
- Payments Solutions & Onboarding Specialist leading onboarding and commercial enablement of new Payment Service Providers. Joining a rapidly expanding company in the digital assets movement based in Limassol, Cyprus.
Responsibilities
- Lead end-to-end PSP onboarding (vendor selection, NDAs, KYC, and due diligence).
- Coordinate with Compliance, Legal, and Product teams to ensure readiness and approval.
- Maintain vendor documentation and onboarding trackers.
- Support Head of Payments with commercial negotiations and RFPs.
- Ensure timely activation and tracking of PSP integrations.
- Develop PSP scorecards and post-go-live performance assessments.
- Oversee monthly balance confirmations across all PSPs, validating balances against internal data and PSP reports.
- Escalate discrepancies, coordinate with Finance and PSPs for resolution, and maintain audit-ready records.
- Liaise with internal stakeholders to align payment solutions with strategy.
- Identify and escalate compliance or risk issues.
- Contribute to PSP portfolio optimisation and market coverage expansion.
Requirements
- More than 2 years’ experience in payments, fintech, or PSP management.
- Solid knowledge of KYC, due diligence, and vendor onboarding.
- Strong cross-functional collaboration with Product, Compliance, and Legal.
- Experience managing vendors within regulated environments.
- Excellent documentation and communication skills.
- Proficient in Excel / Google Sheets / PSP dashboard tools / Jira / Confluence.
Benefits
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
Location requirements
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