Global Customer Operations Strategy & Experimentation Leader defining future operations and driving strategic planning with AI. Leading innovation in customer operations within LexisNexis.
About the role
- Oversee end-to-end crypto payment, fiat conversion, and reconciliation processes.
- Monitor transaction accuracy, investigate discrepancies or failed transactions, and ensure timely resolution.
- Coordinate and escalate complex cases to banking partners or 3rd-party vendors when required.
- Ensure smooth daily settlements and system uptime across all payment channels.
- Maintain and improve SOPs for all payment and case-handling workflows.
- Identify inefficiencies, propose automation or system enhancements, and monitor operational KPIs.
- Support preparation of daily/weekly reports on payment trends, reconciliation status, and case resolution metrics.
- Ensure all processes comply with internal policies and Thai regulatory standards.
- Work with Compliance and Risk teams to review suspicious transactions or high-risk payment flows.
- Support internal and external audits with transaction logs and documentation.
- Work closely with Product, Tech, and Customer Support teams to improve payment journeys and case turnaround times.
- Liaise with 3rd-party vendors, payment gateways, and banks to resolve technical or settlement-related issues.
- Contribute to scaling operational readiness for new products, currencies, or payment features.
Requirements
- Bachelor’s degree in Business, Finance, Operations, or related field.
- 3–6 years of experience in payment operations, crypto exchange, or fintech.
- Strong understanding of crypto-fiat workflows, settlement, and vendor coordination.
- Hands-on experience with reconciliation tools or case investigation is preferred.
- Analytical, detail-oriented, and proactive in issue resolution.
- Bilingual English/Thai is required to be able to coordinate with overseas partners and stakeholders.
Benefits
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Job title
Job type
Experience level
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Not specified
Degree requirement
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