US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
About the role
- Maintain timely communications and updates with partners and clients via Zendesk
- Manage onboarding tasks, hardware requirements, supply chain coordination, and implementation scheduling through a centralized support queue
- Assess partner needs through weekly calls and daily email correspondence
- Ensure partner and client satisfaction through follow-up, responsiveness, and thorough communication
- Manage partner expectations across all aspects of the relationship and client life cycle
- Manage multiple partners and projects/tasks simultaneously
- Communicate with all levels of the organization (Executive team, IT, Sales, Marketing, Operations, Finance)
- Work in an entrepreneurial environment both in a team and individually
- Learn technical details of the platform and how partners use services
- Support broader team initiatives and take on additional tasks as needed
Requirements
- Bachelor's degree preferred
- 2 - 4 years of relevant work experience
- Strong instincts and decision-making skills
- High level of written and verbal communication skills
- Understand and values the confidentiality of the client meetings and contract information
- Strong organizational skills and ability to work both independently and collaboratively
- Self-starter with a proactive approach to learning and task ownership
- Excellent multi-tasking skills in a fast-paced environment
- Proficient in Microsoft Office, Zendesk, and other relevant tools
- Ability to be in the Philadelphia office at least 2 days per week
- Must be able to pass a background check and a credit check
Benefits
- medical, prescription, dental and vision coverage
- Life Insurance
- Retirement Plans with company match
- commission sharing plan
- flexible hybrid working environment
- parental and other leave programs
- competitive benefits and compensation
- business casual atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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