Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
About the role
- Part-Time Support Engineer at Aquant delivering support to German-speaking clients. Troubleshooting issues and collaborating with teams for effective onboarding and ongoing customer value.
Responsibilities
- Deliver in-depth support to our German-speaking clients
- Quickly diagnose and triage issues, resolve incidents, and liaise closely with teams
- Act as a trusted advisor for product and implementation issues
- Troubleshoot basic product issues and work with the support team to resolve them
- Work with other teams to ensure successful onboarding and ongoing customer value
- Facilitate training from time to time in German for customers
Requirements
- German native speaker - Level C2 is a must!
- Fluent in English
- Ideally, 1+ years of experience as a Technical Support Engineer or Technical Consultant in a SAAS company
- Strong analytical skills, logical thinking, and troubleshooting skills
- Proactive and comfortable working in a fast-paced and dynamic environment
- Social and team-oriented personality with strong collaboration skills
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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