Contact Center Agent providing customer support for Kuda, a money app for Africans. Engaging with customers, resolving issues and ensuring satisfaction for users of the app.
SA
Hybrid Outreach Specialist – Community Growth, German C1, Back Office, Administrative Support, Call-center (non-calling role)
Posted 4 months ago
About the role
- Community Growth Outreach Specialist helping build communities through LinkedIn and email engagement. Responsible for member outreach, event participation, and communication with community hosts.
Responsibilities
- You will support our team in building the community by actively recruiting new members and event participants, primarily via LinkedIn and email, and by engaging in conversations with interested parties.
- Send pre-written invitation messages via LinkedIn and email to promote our communities and upcoming events.
- Manage LinkedIn and email inboxes, including responding to incoming messages based on existing templates, which you will adapt as needed.
- Identify and proactively reach out to people who interact with our LinkedIn content.
- Maintain and continuously update our community database (CRM).
- Communicate with community hosts to assign tasks and follow up on their to-dos.
Requirements
- Several years of professional experience in administrative roles, e.g., as a Sales Assistant, Sales Development Representative (SDR), Assistant, Support staff, Administrative clerk, Call-center agent, etc.
- You speak and write German and English at a minimum C1 level and are highly proficient in spelling and grammar.
- You have a suitable remote workspace that enables undisturbed and efficient work. A fast internet connection and a quiet environment are required.
- You are proactive, reliable, and demonstrate great attention to detail in your work.
Benefits
- 23 days of vacation plus statutory public holidays in Pristina
- Sick days are, of course, paid
- Support for employee health by contributing to costs for sports/fitness/wellness
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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