Operational role at AIG supporting Multinational and Network Partner Claims processes. Collaborating with teams to improve claims practices and ensuring compliance with international standards.
About the role
- Operations Performance & Quality Control Specialist driving operational excellence and profitability through data analysis in logistics. Focused on improving operations and service quality for clients.
Responsibilities
- Impulsar la mejora contínua en la operación.
- Optimizar la eficiencia y productividad de las operaciones.
- Garantizar la calidad del servicio y la excelencia en la ejecución.
- Incrementar la calidad y oportunidad de los datos para el consumo de operaciones (y eventualmente otras áreas de negocio).
- Fomentar una cultura basada en datos para la toma de decisiones.
- Análisis e identificación de mejoras de procesos transversales
- Proveer inteligencia operativa y análisis de datos
- Realizar análisis de datos complejos para identificar tendencias, benchmarking, patrones y oportunidades de mejora
- Gestión de SLAs y retroalimentación para la mejora continua
- Colaborar con el equipo Digital para desarrollar soluciones tecnológicas
- Implementar soluciones de IA para facilitar la obtención de resultados
- Crear dashboards y reportes interactivos de BI para monitorear KPIs y fomentar la autogestión de los líderes operacionales
Requirements
- Alta capacidad analítica y de problem solving.
- Habilidades de comunicación y colaboración interdepartamental.
- Capacidad para procesar y transformar datos en insights accionables.
- Mentalidad orientada a la resolución de problemas y mejora continua.
- Experiencia en gestión de proyectos e implementación de soluciones tecnológicas.
- Interés y familiaridad con herramientas de IA; habilidades/experiencia con prompting.
- Conocimiento de CargoWise y Metabase.
- Previa experiencia en Transporte y Logística.
Benefits
- Vacaciones ilimitadas
- Seguro de gastos médicos mayores y de vida.
- Vales de despensa
- Licencia de maternidad/paternidad extendida.
- Plataforma de Bienestar Integral.
- Oportunidades de crecimiento
- Carrera internacional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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