Onsite Claims Operations Lead

Posted 5 hours ago

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About the role

  • Operational role at AIG supporting Multinational and Network Partner Claims processes. Collaborating with teams to improve claims practices and ensuring compliance with international standards.

Responsibilities

  • Drive a strong control framework across Multinational and Network Partner Claims
  • Own and track key performance metrics, conducting analysis to identify trends, risks, improvement opportunities
  • Support the continued improvement of the Multinational and Network Partner Claims Processes and Procedures
  • Challenge current processes and ways of working, identifying opportunities and driving positive change within the Multinational and Network Partner space
  • Effectively deliver improvement initiatives and projects across the Multinational Claims space
  • Advise the Multinational Claims team in relation to proposed process change and Governance and Control impacts on the Claims Organisation
  • Maintain strong stakeholder engagement and communication with a focus on collaboration within the UK and Multinational Claims
  • Execute Global and International strategic initiatives to ensure Multinational and Network Partner embed change and that any local regulatory requirements are catered for

Requirements

  • A strong working knowledge of Multinational Insurance business
  • Strong technical and operational skills gained in an insurer, preferably within claims
  • Excellent communication skills with the ability to influence stakeholders across all levels including senior management
  • Superior knowledge of Microsoft Excel & Power BI
  • Strong financial acumen and intuition with the ability to handle large and complex issues/data
  • The ability to plan, prioritise and organise work and effectively resolve conflict among priorities
  • Understanding of different cultures and legislative environments
  • Good decision making and mediation skills

Benefits

  • Total Rewards Program
  • Health and wellbeing benefits
  • Professional development opportunities

Job title

Claims Operations Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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