Onsite Airport Operations Crew

Posted 3 hours ago

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About the role

  • Airport Operations Crew providing award-winning customer service to airport customers. Responsibilities include handling luggage, assisting boarding, and verifying identification.

Responsibilities

  • Provide award-winning customer service to customers in the airport
  • Check in and verify customers’ personal identification
  • Tag, lift, and handle customer luggage
  • Book, sell, and verify flight reservations
  • Meet and assist with flight arrivals and departures
  • Help prepare aircraft cabin for departure
  • Coordinate customer boarding and deplaning
  • Assist customers with special needs
  • Comply with any ad-hoc requests as needed

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • At least eighteen (18) years old
  • One (1) year of customer service or sales experience
  • Strong interpersonal and listening skills
  • Complete fluency in written and spoken English
  • Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Experience using a mouse, computer, keyboard and basic word processing, email and office applications
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Experience performing under pressure and within fixed time constraints
  • Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
  • For internal candidates, good standing in attendance performance and safety

Benefits

  • access to healthcare benefits
  • a 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
  • more

Job title

Airport Operations Crew

Job type

Experience level

Junior

Salary

$18 per hour

Degree requirement

High School Diploma

Location requirements

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