Airport Operations Crew providing award-winning customer service to airport customers. Responsibilities include handling luggage, assisting boarding, and verifying identification.
Responsibilities
Provide award-winning customer service to customers in the airport
Check in and verify customers’ personal identification
Tag, lift, and handle customer luggage
Book, sell, and verify flight reservations
Meet and assist with flight arrivals and departures
Help prepare aircraft cabin for departure
Coordinate customer boarding and deplaning
Assist customers with special needs
Comply with any ad-hoc requests as needed
Requirements
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year of customer service or sales experience
Strong interpersonal and listening skills
Complete fluency in written and spoken English
Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Experience performing under pressure and within fixed time constraints
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Depending on location, may need to acquire and maintain a United States Customs Clearance
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
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