Head of Support Operations at System C overseeing operational performance in customer support. Focused on building scalable practices and driving customer outcomes in a fast - changing environment.
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Hybrid Associate Director, Advanced Practice Operations
Posted yesterday
About the role
- Associate Director managing operational leadership for Advanced Practice Providers across OHSU Health. Collaborating with clinical leaders and supporting strategic initiatives.
Responsibilities
- Provides direct administrative and operational leadership for Advanced Practice Providers (APPs) across OHSU Health
- Responsible for operationalizing the strategic vision of the Office of Advanced Practice (OAP), OHSU Practice Plan (OPP), and OHSU Health through direct oversight of APP Managers and Lead APPs
- Implementation of standardized administrative and clinical operations aligned with the APU Collective Bargaining Agreement (CBA)
- Serves as a key operational partner to departments, divisions, clinical unit administrators, and clinical leaders to ensure continuous coverage reporting structures, fiscal stewardship, productivity oversight, contract compliance, and high-performing APP teams
- Reports directly to the Director of Advanced Practice and works within the OHSU Practice Plan (OPP)
- Supports orientation and education of APPs on care standards and protocols at OHSU
- Collaborates with multidisciplinary and interprofessional care team members to establish or revise clinical pathways and patient education materials
- Monitors clinical workload, scheduling equity, and coverage standards across care settings and ensures staffing models meet patient access, equity, and coverage requirements
Requirements
- Master’s degree in nursing or physician associate studies
- Minimum 5 years of advanced practice clinical experience
- Minimum 3 years of progressive leadership experience
- Minimum 0.8 clinical FTE
- Current Nurse Practitioner license for the state of Oregon (with State of Oregon Nurse Practitioner Prescriptive Privileges) OR Current Physician Associate license for the state of Oregon (with Prescriptive privileges)
- Strong experience and knowledge on Advanced Practice including compliance, quality, ongoing professional practice evaluation (OPPE)/focused professional practice evaluation, credentialing and state law compliance
- Persuasive and capable change agent
- Strong leadership presence and skills
- Proven capabilities in building and leading inter-professional teams
- Communication skills, written and oral
- Ability to work with others in a respectful, cooperative and collaborative manner
- Ability to delegate and mentor others
- Able to apply financial analytics to support enterprise goals
- Commitment to quality, establishing productivity standards and expectations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
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Experience level
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