Sales & Operations Lead optimizing customer journey from lead conversion to servicing. Driving initiatives for seamless customer experience in fintech sector.
About the role
- Operations Manager overseeing logistics operations and credit card delivery process at PayJoy. Focusing on compliance, performance metrics, and ensuring customer-centric experience.
Responsibilities
- Oversees the full logistics operation in the country, including managing an ops team, projects with internal stakeholders and supplier relationships, focusing on achieving the goals established for delivery rate, on time delivery rate and delivery SLA.
- Ensuring a flawless delivery process to the customer by managing the shipments operation through a business partner,
- Keeping a healthy end to end stock management, ensuring an efficient supply chain and healthy KPIs.
- Execute needed continuous improvement projects by assessing shortcomings in the operation by maintaining successful communications with stakeholders and measuring the impact of such initiatives.
- Secures the best business conditions regarding suppliers involved on the regular operation through negotiation, best practices adoptions and continuous improvement.
Requirements
- Bachelor's degree in Economics, Management, Finance, or a related field.
- 5 years of relevant experience in Operations, Logistics, or Project Management, in consumer finance, technology, mobile products, or consulting industry, in a high-growth tech startup environment or a highly intrapreneurial role.
- Advanced Excel and G-sheets (SQL knowledge is a plus, although non-exclusive)
- Proven record of project management skills.
- Analytical thinking and data-driven decision making.
- Problem solving, process design and optimization, and focus on continuous improvement
- Leadership, cross-collaborational communication, flexibility and adaptability.
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 MXN monthly restaurant coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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