Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Provide day-to-day leadership and operational oversight for WALT Labs’ EMEA headquarters.
- Serve as the stabilizing presence in the office—calm, credible, and consistent.
- Act as an extension of the CEO’s leadership philosophy: direct, fact-based, and execution-focused.
- Manage interpersonal dynamics, de-escalate tension quickly, and ensure respectful communication across all levels.
- Own daily rhythm: attendance, workspace readiness, partner visits, and internal events.
- Oversee logistics for visiting Google Cloud teams, workshops, and client sessions.
- Coordinate with Finance (CFO) on vendor payments, budgets, and office expenses.
- Maintain basic compliance with UK HR, payroll, and immigration partners (Buzzacott / Birketts / MGA).
- Track and report regional OKRs, utilization, and delivery health in Salesforce and 15Five.
- Support onboarding and offboarding of EMEA hires and contractors.
- Maintain weekly one-pager to the CEO summarizing: office attendance, morale signals, delivery blockers, and Google engagement activity.
- Build trust with engineering and delivery leads to surface issues early—especially where tone, escalation, or cross-cultural friction arise.
- Host Google FSR/FSMs and clients professionally; manage scheduling, meeting prep, and hospitality.
- Ensure every partner visit and client touchpoint is logged, followed up, and visible to global leadership.
- Reinforce WALT’s reputation for responsiveness and operational maturity.
Requirements
- 5–8 years in operations, HR business partnering, or professional-services coordination within a high-growth tech or consulting environment.
- Composure: Unflappable under pressure; can hold boundaries with senior technical leaders respectfully.
- Emotional Intelligence: Reads tone and intent quickly; adjusts approach to keep collaboration productive.
- Execution Discipline: Keeps systems, documentation, and follow-through tight; drives completion rather than consensus.
- Cultural Bridge: Understands both US and UK workplace norms; comfortable translating between them.
Benefits
- Private Medical Insurance
- Paid Time Off
- MacBook Laptop
- Real Transparency into the Company
- Hybrid work flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
TH
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