Operations Manager focusing on operational excellence and cross-functional alignment for Hotels.com. Streamlining processes and enhancing coordination between teams to drive business priorities.
Responsibilities
Own the end-to-end homepage intake process, including request tracking, prioritization, and cross-team coordination.
Working closely with our performance and analytics teams, consolidate performance results, monitor progress against plans, and identify risks or gaps for escalation.
Drive calendar alignment across global, regional, and promotional activities; ensure milestones and dependencies are clearly tracked and provide single source of truth to our key stakeholders.
Partner with Marketing, Product, Supply, Legal, and Customer Care to execute promotions and operational initiatives.
Maintain operational trackers, templates, and documentation to improve consistency and efficiency across programs.
Requirements
5-7 years of experience in operations, project/program management, merchandising or marketing.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills with proven ability to summarize and present updates to VP+ stakeholders.
Good data acumen; will be working closely with analytics on post campaign analysis and optimization
Familiarity with project management and collaboration tools (e.g., Jira, Confluence, Smartsheet).
Benefits
medical/dental/vision
paid time off
Employee Assistance Program
wellness & travel reimbursement
travel discounts
International Airlines Travel Agent (IATAN) membership
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