About the role

  • Operations Manager focusing on operational excellence and cross-functional alignment for Hotels.com. Streamlining processes and enhancing coordination between teams to drive business priorities.

Responsibilities

  • Own the end-to-end homepage intake process, including request tracking, prioritization, and cross-team coordination.
  • Working closely with our performance and analytics teams, consolidate performance results, monitor progress against plans, and identify risks or gaps for escalation.
  • Drive calendar alignment across global, regional, and promotional activities; ensure milestones and dependencies are clearly tracked and provide single source of truth to our key stakeholders.
  • Partner with Marketing, Product, Supply, Legal, and Customer Care to execute promotions and operational initiatives.
  • Maintain operational trackers, templates, and documentation to improve consistency and efficiency across programs.

Requirements

  • 5-7 years of experience in operations, project/program management, merchandising or marketing.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills with proven ability to summarize and present updates to VP+ stakeholders.
  • Good data acumen; will be working closely with analytics on post campaign analysis and optimization
  • Familiarity with project management and collaboration tools (e.g., Jira, Confluence, Smartsheet).

Benefits

  • medical/dental/vision
  • paid time off
  • Employee Assistance Program
  • wellness & travel reimbursement
  • travel discounts
  • International Airlines Travel Agent (IATAN) membership

Job title

Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$104,000 - $145,500 per year

Degree requirement

Bachelor's Degree

Location requirements

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