Head of Support Operations at System C overseeing operational performance in customer support. Focused on building scalable practices and driving customer outcomes in a fast - changing environment.
About the role
- Jr Operations Analyst at FULL Creative analyzing data for Contact Center performance. Working with teams to enhance operational efficiency and reporting processes.
Responsibilities
- Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
- Ensure reports and analytics align with business goals and strategic direction.
- Identify, gather, and document new reporting requirements from internal stakeholders.
- Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
- Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
- Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
- Monitor operational issues and collaborate with teams to offer real-time solutions.
- Work closely with Contact Center teams to support decision-making with timely and accurate data.
- Share knowledge and best practices across the team to drive continuous improvement.
Requirements
- 0-1 year
- Strong numerical and analytical skills with the ability to interpret data and identify trends.
- Basic understanding of Contact Center operations, metrics, and workflows.
- Proficiency in MS Office and Google Sheets for data handling and reporting.
- High attention to detail with strong planning and task prioritization skills.
- Excellent communication and active listening skills.
- Proactive approach to problem-solving with a solution-oriented mindset.
- Ability to manage time effectively and meet consistent deadlines.
- Strong team player with a sense of empathy, accountability, and collaboration.
- Commitment to continuous learning and knowledge sharing.
- Willingness to work in a 24/7/365 shift-based environment.
- Should be flexible coming to office as per business requirements.
Benefits
- Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN)
- Power backup (if you have frequent power cut issues)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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