Hybrid Operations, Logistics Specialist

at Knix

• Job title: Operations, Logistics Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Toronto, Canada

About the role

• Operations Specialist managing all aspects of fulfillment and logistics for Knix's apparel distribution. Ensuring order accuracy and inventory integrity across various channels in a fast-paced environment.

Responsibilities

• Oversee end-to-end fulfillment across our eCommerce, retail, and wholesale channels across multiple distribution centres (domestic and international).
• Maintain and troubleshoot system integrations (ERP, OMS, WMS) to guarantee inventory accuracy, order integrity, and fulfillment reliability.
• Serve as the primary contact for 3PLs and DC operations teams - drive resolution of delivery, fulfillment, or inventory issues.
• Manage cross-border shipments (Canada/US) including customs documentation, compliance, duties/taxes, duty drawback, and coordination with partners.
• Build, maintain, and surface key reports/dashboards (inventory movement, fulfillment metrics, cost per order, lead times) to enable informed operational decisions.
• Identify, recommend, and implement process improvements and automation opportunities to reduce errors, shorten cycle times, and improve cost efficiency.
• You see issues before they become problems and fix them.
• You articulate complexities in simple terms and align stakeholders.
• You look for better ways of doing things every day.
• You work across teams - planning, marketing, retail ops, wholesale & Amazon channels, IT, finance, carriers - and build strong partnerships.

Requirements

• 3+ years of experience in supply chain, operations, or logistics, ideally within a retail or eCommerce environment.
• Experience with ERP systems; hands-on experience with NetSuite and Shopify is an asset.
• Strong proficiency in Excel and analytical skills - able to build reports, identify trends, and translate data into actionable insights.
• Excellent organizational and communication skills, with the ability to collaborate cross-functionally with internal teams, 3PL partners, carriers, and vendors.
• High attention to detail, a proactive mindset, and the ability to perform under pressure in a dynamic environment.

Benefits

• inclusive and equitable approach
• reasonable accommodations for candidates with disabilities