Hybrid Operations, Logistics Specialist

Posted 3 weeks ago

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About the role

  • Oversee end-to-end fulfillment across our eCommerce, retail, and wholesale channels across multiple distribution centres (domestic and international).
  • Maintain and troubleshoot system integrations (ERP, OMS, WMS) to guarantee inventory accuracy, order integrity, and fulfillment reliability.
  • Serve as the primary contact for 3PLs and DC operations teams - drive resolution of delivery, fulfillment, or inventory issues.
  • Manage cross-border shipments (Canada/US) including customs documentation, compliance, duties/taxes, duty drawback, and coordination with partners.
  • Build, maintain, and surface key reports/dashboards (inventory movement, fulfillment metrics, cost per order, lead times) to enable informed operational decisions.
  • Identify, recommend, and implement process improvements and automation opportunities to reduce errors, shorten cycle times, and improve cost efficiency.
  • You see issues before they become problems and fix them.
  • You articulate complexities in simple terms and align stakeholders.
  • You look for better ways of doing things every day.
  • You work across teams - planning, marketing, retail ops, wholesale & Amazon channels, IT, finance, carriers - and build strong partnerships.

Requirements

  • 3+ years of experience in supply chain, operations, or logistics, ideally within a retail or eCommerce environment.
  • Experience with ERP systems; hands-on experience with NetSuite and Shopify is an asset.
  • Strong proficiency in Excel and analytical skills - able to build reports, identify trends, and translate data into actionable insights.
  • Excellent organizational and communication skills, with the ability to collaborate cross-functionally with internal teams, 3PL partners, carriers, and vendors.
  • High attention to detail, a proactive mindset, and the ability to perform under pressure in a dynamic environment.

Benefits

  • inclusive and equitable approach
  • reasonable accommodations for candidates with disabilities

Job title

Operations, Logistics Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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