Oversee end-to-end fulfillment across our eCommerce, retail, and wholesale channels across multiple distribution centres (domestic and international).
Maintain and troubleshoot system integrations (ERP, OMS, WMS) to guarantee inventory accuracy, order integrity, and fulfillment reliability.
Serve as the primary contact for 3PLs and DC operations teams - drive resolution of delivery, fulfillment, or inventory issues.
Manage cross-border shipments (Canada/US) including customs documentation, compliance, duties/taxes, duty drawback, and coordination with partners.
Build, maintain, and surface key reports/dashboards (inventory movement, fulfillment metrics, cost per order, lead times) to enable informed operational decisions.
Identify, recommend, and implement process improvements and automation opportunities to reduce errors, shorten cycle times, and improve cost efficiency.
You see issues before they become problems and fix them.
You articulate complexities in simple terms and align stakeholders.
You look for better ways of doing things every day.
You work across teams - planning, marketing, retail ops, wholesale & Amazon channels, IT, finance, carriers - and build strong partnerships.
Requirements
3+ years of experience in supply chain, operations, or logistics, ideally within a retail or eCommerce environment.
Experience with ERP systems; hands-on experience with NetSuite and Shopify is an asset.
Strong proficiency in Excel and analytical skills - able to build reports, identify trends, and translate data into actionable insights.
Excellent organizational and communication skills, with the ability to collaborate cross-functionally with internal teams, 3PL partners, carriers, and vendors.
High attention to detail, a proactive mindset, and the ability to perform under pressure in a dynamic environment.
Benefits
inclusive and equitable approach
reasonable accommodations for candidates with disabilities
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