Manage customer service teams at Humânia, a leader in patient support programs. Ensure operational efficiency and improve customer relations within the healthcare sector.
About the role
- Operations Specialist managing all aspects of fulfillment and logistics for Knix's apparel distribution. Ensuring order accuracy and inventory integrity across various channels in a fast-paced environment.
Responsibilities
- Oversee end-to-end fulfillment across our eCommerce, retail, and wholesale channels across multiple distribution centres (domestic and international).
- Maintain and troubleshoot system integrations (ERP, OMS, WMS) to guarantee inventory accuracy, order integrity, and fulfillment reliability.
- Serve as the primary contact for 3PLs and DC operations teams - drive resolution of delivery, fulfillment, or inventory issues.
- Manage cross-border shipments (Canada/US) including customs documentation, compliance, duties/taxes, duty drawback, and coordination with partners.
- Build, maintain, and surface key reports/dashboards (inventory movement, fulfillment metrics, cost per order, lead times) to enable informed operational decisions.
- Identify, recommend, and implement process improvements and automation opportunities to reduce errors, shorten cycle times, and improve cost efficiency.
- You see issues before they become problems and fix them.
- You articulate complexities in simple terms and align stakeholders.
- You look for better ways of doing things every day.
- You work across teams - planning, marketing, retail ops, wholesale & Amazon channels, IT, finance, carriers - and build strong partnerships.
Requirements
- 3+ years of experience in supply chain, operations, or logistics, ideally within a retail or eCommerce environment.
- Experience with ERP systems; hands-on experience with NetSuite and Shopify is an asset.
- Strong proficiency in Excel and analytical skills - able to build reports, identify trends, and translate data into actionable insights.
- Excellent organizational and communication skills, with the ability to collaborate cross-functionally with internal teams, 3PL partners, carriers, and vendors.
- High attention to detail, a proactive mindset, and the ability to perform under pressure in a dynamic environment.
Benefits
- inclusive and equitable approach
- reasonable accommodations for candidates with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Analista Administrativo JR at Humânia focusing on operational excellence and data insights for health solutions. Responsible for maintaining global indicators and strategic reporting.
Executive Assistant - IT Operations role supporting day - to - day operational execution across people and technology functions. Focus on employee lifecycle processes and core IT tasks.
Senior Analytics Partner leading analytics for the operations department at Wemolo, focusing on insights and KPI governance. Collaborating with stakeholders and driving data - driven decisions.
Principal FinOps Consultant advising clients on cloud financial management and value optimisation within Cloud & Infrastructure at Infosys Consulting. Leading strategies and optimising cloud investments through enterprise - level insights.
Principal FinOps Consultant at Infosys solving clients' cloud financial management challenges. Leading optimisation practices across cloud environments for enterprise technology transformation.
Consultant within Digital Operations advising clients on modern IT and Digital operating models. Collaborating across AI, cloud transformation, and cyber resilience challenges in technology.
Operations Associate managing integration of new objects and streamlining operational workflows at innovative AI property management company.
Operations Manager responsible for customer service project setup and team management in Germany. Leading process design and project management while working in a flexible hybrid model.
Operations & Integration role at Ralph transforming acquired companies to meet operational standards. Collaborating closely with VP Operations on process design and automation.