Trading Operations Analyst responsible for managing daily reconciliations and settlements of transactions at Kora. Collaborating with banking partners and ensuring payment accuracy.
About the role
- Operations Manager responsible for customer service project setup and team management in Germany. Leading process design and project management while working in a flexible hybrid model.
Responsibilities
- overall responsibility for setting up customer service project
- design processes from scratch
- manage team leads and their remote teams
- develop operational structures and scalable processes
- manage projects holistically and act as central point of contact for clients
- lead team leads, set clear targets, and establish feedback structures
- analyse relevant KPIs and make operational decisions
Requirements
- solid experience in operations or project management
- ideally independently established or further developed structures or processes
- strategic thinking and business acumen
- ownership and decision-making capabilities
- clear, engaging communication (English; German would be a plus)
- structured and flexible work style in complex situations
Benefits
- 30 days of vacation
- job lunch allowance (€69 per month)
- Givve card (topped up with €50 per month)
- discounts via Corporate Benefits
- option of leasing a JobRad
- pension contributions (occupational pension & VL)
- great team and company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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