Deputy Operations Manager at Médecins Sans Frontières overseeing operational strategies and planning. Ensuring effective functioning and coordination of humanitarian operations at Operational Cell 3.
About the role
- Analista Administrativo JR at Humânia focusing on operational excellence and data insights for health solutions. Responsible for maintaining global indicators and strategic reporting.
Responsibilities
- Consolidate the company's global indicators, ensuring consistency and reliability of information;
- Prepare strategic materials for leadership, translating operational data into clear, actionable insights;
- Create and maintain performance monitoring dashboards (KPIs), ensuring visibility of key metrics;
- Support operational sizing analyses, calculating agent capacity and demand volume;
- Work with operational management to analyze and monitor indicators such as Service Level, Abandonment, NPS, and CSAT, ensuring data quality and supporting critical interpretation of results.
Requirements
- Bachelor's degree in progress or completed;
- Intermediate proficiency in Excel;
- Knowledge of Power BI/SQL is a plus;
- Experience in business operations and BI is a plus.
Benefits
- Health insurance - taking care of what matters most: your health;
- Dental plan - caring for your smile is part of it;
- Home office allowance - more comfort for you on remote work days;
- Meal allowance - convenience and quality for your daily needs;
- Transportation voucher - for stress-free commuting;
- Life insurance - security and protection for you and your family;
- Private pension plan - helping you plan your future;
- PPR - Profit Sharing Program;
- Viveo Health Center - convenient access to various in-person specialties and an online platform;
- Exclusive discounts at Mafra Especialidades store;
- Total Pass - support for wellness and physical activity;
- Partnerships and exclusive employee discounts - for education, leisure and more.
- Subsidy: up to 70% of the cost of devices and prosthetics according to internal policy (benefit granted only for devices related to a disability);
- Device replacement every 2 years upon medical recommendation, provided there is no evidence of misuse.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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