Hybrid IT Operations

at Hourly

• Job title: IT Operations
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, El Poblado, Colombia

About the role

• Executive Assistant – IT Operations role supporting day-to-day operational execution across people and technology functions. Focus on employee lifecycle processes and core IT tasks.

Responsibilities

• We are looking for a highly organized and detail-oriented Executive Assistant – IT Operations to support day-to-day operational execution across both people and technology functions.
• This role will play a critical part in ensuring smooth employee lifecycle processes while also managing core IT coordination tasks such as access provisioning, systems administration, and equipment logistics.
• The ideal candidate is process-driven, tech-savvy, and comfortable working cross-functionally in a fast-paced environment.
• Set up new hire laptops remotely.
• Manage **user account provisioning and deprovisioning** across internal systems (e.g., Google Workspace, Slack, ATS, HRIS, SaaS tools)
• Maintain and audit **access controls and permissions**, ensuring security and compliance.
• Coordinate **equipment logistics** (ordering, shipping, retrieval, inventory tracking).
• Serve as the first point of contact for **basic IT support requests** and escalate when needed.
• Support the implementation and administration of new tools and systems.
• Ensure smooth **onboarding/offboarding IT workflows**.

Requirements

• 1+ years of experience in **operations, IT support, or administrative roles**
• Strong familiarity with **SaaS tools and user management systems** (e.g., Google Workspace, Slack, Notion, HRIS, ATS)
• High attention to detail and strong organizational skills
• Ability to manage multiple workflows and prioritize effectively
• Strong communication skills (written and verbal)
• Comfortable handling **confidential information**
• Proactive mindset with a focus on process improvement
• English skills.
• ****Nice to Have**
• Basic understanding of **IT security and access management best practices**
• Experience with **remote team operations**
• Familiarity with tools like **Okta, Jira, or similar**

Benefits

• All statutory benefits per Colombian labor law (health, pension, severance, prima de servicios)
• Prepaid medicine
• Yearly Academic Budget
• Work from abroad policy
• Home office setup