Operations Associate in a tech delivery startup handling operational tasks and supporting vendors, riders, and agents. Ensuring smooth operations in a fast-paced and demanding environment.
Responsibilities
Act as the first line of response for requests in your assigned zone, routing issues to the right owners when needed.
Monitor dashboards and communication channels to quickly identify, prioritize and respond to operational issues in your assigned zone.
Support the operational readiness and performance of riders, vendors and agents through onboarding, training, scheduling and routine checks.
Manage order exceptions and escalations to ensure timely resolution and clear communication with stakeholders.
Handle routine operational queries and issues, escalating sensitive or priority matters to the Assistant Zonal Manager.
Coordinate operational resources and assets in partnership with zonal leadership.
Work closely with the Assistant Zonal Manager to bring up improvement opportunities and support their implementation
Requirements
Graduated with a 1st class or 2:1 from a reputable university.
Are hungry, competitive, and willing to put in the long hours needed to succeed in a high-growth startup.
Have strong problem-solving skills and can think quickly on your feet.
Are highly organized, detail-oriented, and comfortable juggling multiple tasks at once.
Communicate clearly and confidently, whether with teammates, agents, riders, or vendors.
Have a great attitude, willingness to learn, and resilience to keep going when things get tough.
Have a track record of excellence beyond academics
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