Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
About the role
- Lead Director responsible for enterprise portfolio management and strategic delivery at CVS Health. Overseeing high-impact initiatives in health care, operational excellence, and data governance.
Responsibilities
- Lead Enterprise Portfolio Management & Strategic Delivery
- Oversee, own, and direct business Enterprise Portfolio Management processes, prioritization, education, communication, and delivery.
- Partner with IT and other strategic teams to communicate, coordinate, and collaborate processes, planning, and delivery of Enterprise Portfolio initiatives.
- Manage senior leadership engagement for strategic initiatives identification and prioritization, CapEx planning, and roadmap alignment.
- Provide direction and planning for major projects and programs from problem-statement through delivery.
- Participate in Agile processes (e.g. Planning Increments) by representing Business and strategy and prioritization of Enterprise Portfolio initiatives.
- Perform and direct business and IT efforts to interpret requirements, designs, estimate impacts, coordination of resources, and leadership reporting and visibility.
- Facilitate working groups and maintain program oversight within shifting timelines and priorities.
- Drive and Operationalize Business Continuity Governance
- Lead planning, updates, testing, documentation, and cross-department preparedness for Business Continuity.
- Partner with enterprise BCM teams to ensure alignment, perform evaluations, and guide improvement efforts.
- Provide Leadership for Data Governance Strategy
- Set direction, goals, and metrics for Data Governance Manager.
- Drive data integrity initiatives, incident improvement workstreams, and Salesforce vendor management enhancements.
- Enhance Operational Excellence & Cross-Functional Delivery
- Partner with IT and business teams to improve Agile PI planning, operational metrics, prioritization, and delivery processes.
- Contribute to architecture reviews, solution analysis, and enterprise portfolio management improvements.
- Mentor, Coach & Develop Talent
- Directly manage, guide, and grow diverse team of project management and technical resources to support accomplishment of all above goals.
- Support hiring, onboarding, talent mobility, hybrid-work engagement, and model Heart‑at‑Work behaviors.
- Directly manage, partner, and coordinate key Strategic Initiatives as assigned.
- Own and drive high‑visibility initiatives such as audit management, AI implementation and governance, third-party engagement oversight, and data center migration support to high-quality successful delivery.
Requirements
- 10+ years’ work experience in health care, insurance or related field
- 7+ years’ experience in strategic program/project management
- 5+ years’ leadership experience leading and coaching a team
- 5+ years’ IT project/program management; technology savvy; familiar with Agile methodology; PMP certification
- Demonstrated self-starter, and be able to be highly productive in a dynamic, cross-functional, collaborative, high-performance matrix environment
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Demonstrated ability to effectively manage multiple high-priority programs and projects simultaneously, with impeccable attention to detail and organization
- Mastery of problem solving and decision-making skills
- Mastery of growth mindset (agility and developing yourself and others) skills
- Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner preparing PowerPoint decks for executive level presentations
- Ability to influence others without direct management responsibility
- Ability to think strategically, adapt quickly and work through ambiguity.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost wellness screenings
- Tobacco cessation programs
- Weight management programs
- Confidential counseling
- Financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Operations Specialist Sr handling complex transactions at PNC’s Securities Settlement department. Responsible for end - of - day reconcilement and transactions with a focus on risk mitigation.
Operations Manager managing asset transfer processes at PNC in Cleveland, OH. Responsible for supervising teams and ensuring service requests are processed correctly.
Import - Export Operations Coordinator managing logistics for live events at The Rock - It Company. Assist in arranging transportation and maintaining client relationships from the Linden NJ office.
I&O Engineer managing Healthfirst's cloud and operational excellence strategy. Developing automation, enhancing security, and optimizing infrastructure platforms.
Retail Service Operations Team Leader responsible for overseeing services and operations for around 10 branches. Mentoring a team to execute service and operational objectives effectively.
Retail Service Operations Team Leader responsible for service and operations across 10 branches within a defined market area. Mentoring and coaching teams to meet operational objectives in banking.
Retail Service Operations Team Leader responsible for service and operations for ~10 branches in East Texas. Mentoring teams and executing operational objectives within Huntington’s moderate to low - risk appetite.
Retail Service Operations Team Leader overseeing service and operations across ~10 branches in Texas. Motivating team members while adhering to operational standards and risk management policies.
Retail Service Operations Team Leader overseeing service and operational objectives for ~10 branches. Mentoring teams and ensuring compliance with policies and procedures in multiple TX locations.