Technical Support Operations Manager overseeing Managed Services support operations in Plano, TX. Leading teams and ensuring customer satisfaction while managing technical support and NOC functions.
About the role
- Operations Analyst in Loss Mitigation coordinating quality control efforts. Reviewing processes and providing coaching to improve efficiency and compliance in mortgage servicing.
Responsibilities
- Responsible for coordinating and administering a preventative quality control program
- Conduct quality testing for Mortgage and/or Consumer products
- Critique existing processes and make suggestions for best practices
- Identify gaps in workflows and develop solutions
- Analyze the work of team members and provide coaching
- Support remediation efforts related to audits
- Review and analyze borrowers’ financial documents
- Operate as last line of defense for Loss Mitigation decisions
- Maintain knowledge of compliance mandates and servicing policy
Requirements
- Experience in mortgage servicing, consumer products, or consumer experience
- Exceptional organizational skills with the ability to manage multiple projects
- Strong time management and organizational abilities
- Excellent analytical skills, attention to detail
- Outstanding oral and written communication skills
- Proven leadership and interpersonal skills
- At least one year of underwriting experience preferred
- Proficiency in analyzing financial documents
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonus eligibility
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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