Client Support Software Support Analyst at Solventum providing technical support and ensuring seamless operation of software and interfaces. Collaborating with teams to enhance client experience and system performance.
About the role
- Operations Analyst in Loss Mitigation coordinating quality control efforts. Reviewing processes and providing coaching to improve efficiency and compliance in mortgage servicing.
Responsibilities
- Responsible for coordinating and administering a preventative quality control program
- Conduct quality testing for Mortgage and/or Consumer products
- Critique existing processes and make suggestions for best practices
- Identify gaps in workflows and develop solutions
- Analyze the work of team members and provide coaching
- Support remediation efforts related to audits
- Review and analyze borrowers’ financial documents
- Operate as last line of defense for Loss Mitigation decisions
- Maintain knowledge of compliance mandates and servicing policy
Requirements
- Experience in mortgage servicing, consumer products, or consumer experience
- Exceptional organizational skills with the ability to manage multiple projects
- Strong time management and organizational abilities
- Excellent analytical skills, attention to detail
- Outstanding oral and written communication skills
- Proven leadership and interpersonal skills
- At least one year of underwriting experience preferred
- Proficiency in analyzing financial documents
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonus eligibility
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