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Bundesdruckerei-GruppeFachinformatiker, IT-Operator – Operations Center
IT - Operator for monitoring IT services at Xecuro GmbH in Bonn. Collaborating on secure digital solutions in a proactive operational role.
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Hybrid Operations Advisor, Senior Operations Advisor
Posted 3 weeks ago
About the role
- Manage the overall authorization process for participation in IESO-administered markets and/or programs with internal IESO business units and organizations seeking such participation.
- Manage the overall “facility registration lifecycle” with internal IESO business units and external participants.
- Facilitate the registration, maintenance, and de-registration of physical facilities for IESO-administered markets or programs.
- Review connection assessment documentation, market rules, market manuals and converse with subject matter experts to develop registration requirements for facilities.
- Following up customer issues to expedite their resolution within the IESO.
- Lead and maintain the registration system, resolving issues related to registered data, specifying tool enhancements, and championing its role as the central master data library for the IESO.
- Provide coordination, technical leadership and business systems expertise to internal and external customers regarding more complex projects and system changes.
- Identify the objectives of business processes, assess the risk of not meeting those objectives and identify process controls to mitigate risk as appropriate.
- Drive structured project execution through clear governance, defined scope, risk management, and disciplined delivery practices that support operational readiness.
Requirements
- Academic training in business, commerce, information technology, or engineering to understand and apply the technical/business/legislative parameters governing the energy industry and market place.
- Knowledge of communication techniques and theories at a level to develop comprehensive instructions, policies, practices, and procedures for effective communication to customers in relation to the complaints, inquiries, advice, and guidance on Market Participant requirements.
- Excellent written and verbal communication skills.
- Lengthy exposure to the overall power system operation through progressive training in an appropriate technical field.
- Electrical equipment design concepts as they relate to the functions and characteristics of power system components.
- Familiarity with power system and market operations, practices, and policies.
- Familiarity with IESO’s markets, practices, policies, and market rules.
- Requires experience in dealing with customers (internal & external to the IESO) in a professional and service-focused environment.
- Requires experience in methods of discovery and or investigation, which involves having good analytical, reasoning, and customer relations skills to resolve related problems or sensitive questions.
- Requires experience in a customer service environment.
- Should be familiar with various customer-service related responsibilities, functions and their interrelationships, and with the contacts and sources of information involved.
- Requires experience in project management to successfully manage registration requirements.
- A period of over 6 years and up to and including 10 years is considered necessary to gain this experience.
- A Project Management Professional (PMP) certification or equivalent training and experience in project management will be considered a strong asset.
Benefits
- Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
- A commitment to flexibility as we currently support a hybrid model where applicable, that supports a blend of remote and in-office work based on business needs.
- Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
- Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
- A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
- Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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