Hybrid Onboarding Specialist

Posted last month

Apply now

About the role

  • Deliver engaging, high-energy onboarding sessions through group trainings and 1-on-1 interactions over Zoom
  • Walk partners through setup, configuration, and best practices for Lifecycle Manager
  • Translate core product values into clear benefits for partners
  • Proactively engage partners during onboarding by asking questions and tailoring examples
  • Conduct outreach via email and phone to partners who have not booked onboarding
  • Track outreach activities and follow-ups with high organization
  • Support existing partners with adoption, especially underutilized features
  • Collaborate with Partner Success Management for handoffs and assist at-risk partners
  • Maintain flexible scheduling to accommodate partners in other time zones, including the UK and Australia

Requirements

  • Exceptional verbal and written communication ability
  • Strong presentation and facilitation skills
  • Dedicated to great customer service and passionate about partner success
  • Adaptive and eager to constantly learn about a changing technical product
  • Creative, collaborative, optimistic, communicative, intellectually curious, and clever
  • Able to quickly iterate and improve as a perpetual learner and teacher
  • Strong sense of time management
  • Incredible attention to detail and ability to multitask and stay organized
  • Natural ability to build rapport with partners and inspire confidence in product adoption
  • Open to feedback and committed to continuous improvement
  • Strong desire for continued professional growth
  • Previous experience working at a SaaS company or within a Customer Success or Partner Enablement team is a strong asset
  • Must be eligible to work in Canada

Benefits

  • Employee Stock Option Plan (ESOP)
  • Annual budget for professional development
  • Hybrid flexibility with world-class offices in Vancouver, Toronto, and Montreal
  • Top-of-the-line hardware for office or home
  • Vancouver office fitness facility, outdoor ping-pong tables, climbing wall
  • 100% medical and dental coverage fully employer-paid
  • RRSP matching after one year of employment
  • Monthly stipend to offset hybrid experience costs
  • Unlimited flex-time policy plus accrued vacation

Job title

Onboarding Specialist

Job type

Experience level

Mid levelSenior

Salary

CA$70,000 - CA$75,000 per year

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job