HG
Hermann Sewerin GmbHTechnical Support Manager
Technical Support Manager developing and coordinating support processes at Hermann Sewerin GmbH. Focusing on customer interaction and innovative AI - assisted tools in technical support.
About the role
- Monitoring TNS’s various event management systems
- Monitoring the Service Operation's email inbox and responding to inbound telephone calls to TNS Network Operations
- Raising incident tickets on the TNS Incident Management ticketing system
- Providing first level problem determination/triage for all incidents
- Following runbooks
- Engaging NOC engineers on incidents to see the incident through to successful resolution
- Interfacing with clients, vendors, market participants, and financial exchanges
- Working as part of a global team that provides 24x7 Service Desk coverage on a rotation basis
- Manage and resolve assigned incident tickets
- Support customer incident management bridges and calls
- Support Major Incident Management and fault resolution
- Support Problem Management and root cause analysis
- Become a SME on supported products and services
- Production and update of service documentation
- Support PCI compliance
- Support Disaster Recovery activities
- Provide training, knowledge transfer and ongoing support to TNS global FinTech analysts
Requirements
- 5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service
- 5+ years experience supporting global managed hosting / server environments
- Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches
- Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process
- Multicast market date and FIX order routing troubleshooting experience
- Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)
- Network Address Translation experience
- MPLS experience
- Direct experience troubleshooting and supporting financial markets and applications
- Solid written and verbal skills
- Direct customer service experience required
- Flexibility around working hours in support of business requirements (may include bank holiday working etc)
- Able to work 24x7 shift pattern
Benefits
- medical coverage
- life insurance
- enhanced holidays
- Pension contributions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
RE
ResMedWorkday Support Analyst
Workday Support Analyst developing and maintaining IT applications based on business requirements for ResMed. Collaborating with stakeholders and managing technical solutions for the HCM platform.
2I
2 Circle, Inc.Technical Analyst
Technical Analyst supporting B - 1 Flight Systems at 2 Circle, Inc. with expertise in aircraft maintenance and program management.
CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.
Technical Support Specialist troubleshooting and resolving complex technical issues in AI - powered customer engagement software, supporting both internal teams and customer needs.
EA
ESA - Electronic Security AssociationTechnical Support Specialist, Italian
Technical Support Specialist assisting customers with Honeywell Home products. Provide post - sales technical support and answer product - related inquiries in Italian and English.
CC
Cloud5 CommunicationsTier 2 Technical Support Specialist
Tier 2 Technical Support Specialist at Cloud5 Communications responding to network support requests and troubleshooting issues. Requires experience in technical support with a focus on efficiency and customer service.
LL
Landye Bennett Blumstein LLPCommunity Safety Coordinator, MARAC & Technical Support
Community Safety Coordinator managing the CS MARAC and IOM workstreams at Barnet Council. Providing administrative support and facilitating effective communication among multi - agency partners.
SG
Softcard (acquired by Google)Divisional Pricing Support Analyst
Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.