Operations leader overseeing vendor service lifecycle to enhance performance and customer satisfaction in a national vendor service network. Transforming operations from reactive to proactive in a medical technology company.
Responsibilities
Oversee the entire vendor service lifecycle
Ensure timely, efficient, and high-quality service delivery
Monitor and analyze key performance indicators (KPIs)
Build and maintain strong relationships with stakeholders
Lead the transformation of vendor service operations
Develop and maintain strategic relationships with vendors
Requirements
High school diploma or GED
At least 5 years of experience in Service, Service Operations, or a related field
Skilled at navigating complex stakeholder environments
Resilient problem solver
Strong negotiation and relationship-building skills
Outstanding organizational and time-management abilities
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