Manager overseeing the daily scheduling of ROI Specialists for MRO. Ensuring compliance with clinic policies and federal regulations in Cleveland, OH.
About the role
- Manage HBSG divisions and supervise multiple centers for high-quality customer service and operational efficiencies. Collaborate with various teams to execute strategic growth initiatives and maintain compliance standards.
Responsibilities
- Manage multiple centers and supervise associates and their workflow
- Ensure high morale and excellent customer service
- Maximize cost efficiencies
- Lead, direct and manage day to day operations of HBSG divisions
- Work closely with Eagle Division Managers, Mortgage Credit Specialist Managers, Mortgage Credit Specialists, Loan Officers, Lennar Management and NHC’s
- Develop, communicate and execute national growth strategy
- Interview, hire, develop and motivate HBSG associates
- Develop relationships with Lennar/Eagle division leaders
- Collaborate with Secondary to monitor risks of customer base
- Provide coaching and promote a professional team effort
- Ensure compliance with federal regulations, investor requirements and corporate best practice standards
Requirements
- Four year college degree (preferred)
- Minimum 1-3 years division manager (preferred)
- Minimum 5-7 years supervisory and management experience in the mortgage and lending industry
- Current knowledge and experience with Automated Underwriting Systems (LP, DU, GUS)
- Minimum 4 - 5 years of application and processing experience or equivalent mortgage background (preferred)
- Ability to read, analyze, and communicate results of technical data, credit reports
- Effective communication skills both verbal and written
- Ability to convey complex issues in a positive and simple manner to customers
- Experience utilizing Excel, Word, and CRM system
- Advanced Internet and Email skills
Benefits
- Robust health insurance plans including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Everyone’s Included Day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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