Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
About the role
- Analista de Customer Service Pleno na Frasle Mobility, garantindo excelência no atendimento e atuando como elo entre áreas internas e externas.
Responsibilities
- Ensure excellence in customer service, acting as a link between internal departments and external partners;
- Map the customer journey and understand the processes involved in delivering the experience;
- Propose metrics to monitor customer experience;
- Analyze customer data to understand their needs and challenges;
- Lead regular meetings with stakeholders to track the progress of actions and projects;
- Monitor Cross-docking billing activities;
- Ensure that payment requests for commercial expenses are processed and paid within deadlines.
Requirements
- Bachelor's degree in Commercial Management or related fields;
- Advanced Excel;
- Data analysis;
- Experience in Customer Service/Customer Experience;
- Intermediate English;
- Experience with SAP;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.