ERP Production Support Specialist ensuring accurate transactions and inventory records during ERP go - lives at Morgan Advanced Materials. Training Shop Floor Coordinators and streamlining operations for long - term success.
About the role
- Analista de Customer Service Pleno na Frasle Mobility, garantindo excelência no atendimento e atuando como elo entre áreas internas e externas.
Responsibilities
- Ensure excellence in customer service, acting as a link between internal departments and external partners;
- Map the customer journey and understand the processes involved in delivering the experience;
- Propose metrics to monitor customer experience;
- Analyze customer data to understand their needs and challenges;
- Lead regular meetings with stakeholders to track the progress of actions and projects;
- Monitor Cross-docking billing activities;
- Ensure that payment requests for commercial expenses are processed and paid within deadlines.
Requirements
- Bachelor's degree in Commercial Management or related fields;
- Advanced Excel;
- Data analysis;
- Experience in Customer Service/Customer Experience;
- Intermediate English;
- Experience with SAP;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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