US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
About the role
- Ensure excellence in customer service, acting as a link between internal departments and external partners;
- Map the customer journey and understand the processes involved in delivering the experience;
- Propose metrics to monitor customer experience;
- Analyze customer data to understand their needs and challenges;
- Lead regular meetings with stakeholders to track the progress of actions and projects;
- Monitor Cross-docking billing activities;
- Ensure that payment requests for commercial expenses are processed and paid within deadlines.
Requirements
- Bachelor's degree in Commercial Management or related fields;
- Advanced Excel;
- Data analysis;
- Experience in Customer Service/Customer Experience;
- Intermediate English;
- Experience with SAP;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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