Hybrid Market Launch & Growth Operations Manager

Posted 3 months ago

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About the role

  • Market Launch & Growth Operations Manager managing end-to-end operational launches for new travel destinations at Welcome, a travel tech startup based in Greece.

Responsibilities

  • Own the end-to-end launch plan for new destinations, relaunches, and new service lines.
  • Ensure operational readiness across configurations, pricing, driver supply, and support flows.
  • Partner with Driver Supply and Capacity Planning to secure sufficient driver pipelines before go-live.
  • Validate the business case for each launch and align execution with commercial and unit economics goals.
  • Work with Legal and Quality to meet compliance and licensing requirements ahead of launch.
  • Coordinate cross-functionally with Pricing, Product, Support, and Destination Operations to ensure seamless go-live.
  • Monitor launch KPIs in the first 90 days (time-to-stabilisation, fulfillment, Great Rides %, cost efficiency) and address risks quickly.
  • Handover stable markets/services to operations teams with documentation and performance baselines.
  • Build and evolve scalable playbooks to make launches faster, repeatable, and lower-risk.

Requirements

  • 5+ years of experience in operations, expansion, or business consulting, ideally in a marketplace, mobility, or travel company.
  • Strong business acumen with ability to evaluate commercial viability and unit economics.
  • Proven experience running cross-functional projects involving multiple stakeholders.
  • Strong operational execution skills: checklists, processes, playbooks, and structured handovers.
  • Excellent communication skills, with the ability to influence across teams.
  • Comfort working in a fast-paced, scaling environment.
  • Fluent in English; other languages are a plus.

Benefits

  • Vibrant and fresh work environment
  • Flexible work-from-home policy
  • The tools you need to perform your daily tasks successfully
  • L&D personal budget
  • Private Insurance Plan
  • +4 extra PTO days annually
  • The unique opportunity to join “the next big thing” at ground level

Job title

Market Launch & Growth Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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