About the role

Senior Manager, Operations leading operational integrity amidst UK apprenticeship reform. Driving AI-first transformations and maintaining high performance standards.

Responsibilities

Lead the operational rollout and integration of new Assessment Organisations (AOs) following our 2026 tender. You will own the "Day 2" success, ensuring seamless data handshakes and process alignment with new partners.
Partner with the Director to operationalise "Assessment Reform." You will translate shifting UK regulations into agile internal workflows, ensuring we remain compliant while increasing delivery speed.
Own and maintain strategic relationships with Awarding Organisations (AOs) and regulatory organisations, acting as the central liaison between external bodies and internal learning teams to ensure MV is well represented in discussions around standards, requirements, and programme delivery.
Act as the primary champion for the automation of the certification journey. You will bridge the gap between what the "AI-agent" handles and where your team must provide high-value human intervention.
Lead and develop a sub team that supports a wider 400+ person operations team. You are responsible for upskilling staff to handle "outlier" cases where automation isn't yet live, ensuring no learner is left behind by technical friction.
Serve as the "Senior Voice" for Certifications in QBRs and strategic planning sessions, aligning your team’s output with Product, Engineering, and Finance goals.
Maintain and exceed current KPIs, including the 99% EPA completion rate, while managing the migration of legacy data into our next-gen internal platforms.

7+ years of experience in high-growth operations (Fintech, EdTech, or RegTech), with at least 3 years managing managers in a complex, scaling environment.
You don't just use ChatGPT; you have a track record of redesigning workflows around AI and automation to drive measurable efficiency gains.
Proven experience leading a team through a major vendor migration or a significant regulatory pivot without a dip in service quality.
You thrive in "Stage 2" environments where the playbook is being rewritten. You are comfortable rolling up your sleeves to solve a data bottleneck one hour and presenting a 12-month strategy the next.
You move beyond "Red/Amber/Green" reporting to find the "Why" in the data, using insights to tell Product teams exactly where the friction lies.
Deep experience (or the ability to rapidly master) the UK apprenticeship levy, EPAO landscapes, and regulated vocational training frameworks.
A genuine passion for our mission to close the digital skills gap and a "will" to prove that regulation can be a competitive advantage, not a blocker.

Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!