The Managing Director, Administration (Global Services) is responsible for overseeing administrative support and office operations across all Goodwin locations.
Assess the firm’s administrative services and identify opportunities for transformation and right sourcing.
Define and execute a transformation roadmap for administrative services aligned to firm’s business strategy.
Build and execute agile project approaches for process optimization, technology enablement, and operational improvements across administrative services functions.
Collaborate with all GO Team functions to ensure alignment and integration of administrative support and services across business units and locations.
Foster a culture of agility — enabling rapid decision-making, iterative improvements, and adaptive execution across administrative services.
Facilitate collaboration across the firm to deliver a seamless and coordinated client experience.
Define KPIs and success measures, track progress, and report outcomes to senior leader.
Build a high-performing and cohesive function and team that consistently delivers a ‘one firm’ experience across all offices that aligns with the firm’s business objectives and culture, while respecting regional and local market differences.
Lead and manage the firm’s Office Administrators in all offices including recruitment, integration, development, management, and coaching of the team.
Engage in regular service assessments with vendors and internal clients.
Manage third-party service provider contracts and, in collaboration with other senior leaders, lead the evaluation process and make recommendations regarding renewal, modification, or cancellation to executive leadership.
Serve as a member of the firm's Crisis Management Steering Committee representing the Administration function and ensure Administration-related business continuity plans are up-to-date.
Requirements
Bachelor’s degree required; advanced management or business degree preferred.
7+ years at a senior leadership level in administrative services, facilities, and/or operations.
Experience in a law firm or professional or financial services environment preferred.
PMI, CMP or related project management certification a plus.
Proven success leading multi-disciplinary teams within a law firm, corporate legal department, or professional services organization.
Deep knowledge of right-sourcing, and modern service delivery models.
Strong business and financial acumen, including budgeting, forecasting, financial analysis.
Demonstrated ability to drive large-scale transformation and innovation.
Expertise in optimizing processes to improve efficiency and reduce costs.
Deep understanding of relevant legal regulations and compliance requirements.
Commitment to maintaining the highest standards of ethics and integrity.
Proficiency with standard business applications and demonstrative ability to quickly learn and adopt new technology, methods and tools.
Benefits
Flexible work arrangements and hybrid work schedule
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
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