Hybrid Managing Director, Global Services

Posted last month

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About the role

  • The Managing Director, Administration (Global Services) is responsible for overseeing administrative support and office operations across all Goodwin locations.
  • Assess the firm’s administrative services and identify opportunities for transformation and right sourcing.
  • Define and execute a transformation roadmap for administrative services aligned to firm’s business strategy.
  • Build and execute agile project approaches for process optimization, technology enablement, and operational improvements across administrative services functions.
  • Collaborate with all GO Team functions to ensure alignment and integration of administrative support and services across business units and locations.
  • Foster a culture of agility — enabling rapid decision-making, iterative improvements, and adaptive execution across administrative services.
  • Facilitate collaboration across the firm to deliver a seamless and coordinated client experience.
  • Define KPIs and success measures, track progress, and report outcomes to senior leader.
  • Build a high-performing and cohesive function and team that consistently delivers a ‘one firm’ experience across all offices that aligns with the firm’s business objectives and culture, while respecting regional and local market differences.
  • Lead and manage the firm’s Office Administrators in all offices including recruitment, integration, development, management, and coaching of the team.
  • Engage in regular service assessments with vendors and internal clients.
  • Manage third-party service provider contracts and, in collaboration with other senior leaders, lead the evaluation process and make recommendations regarding renewal, modification, or cancellation to executive leadership.
  • Serve as a member of the firm's Crisis Management Steering Committee representing the Administration function and ensure Administration-related business continuity plans are up-to-date.

Requirements

  • Bachelor’s degree required; advanced management or business degree preferred.
  • 7+ years at a senior leadership level in administrative services, facilities, and/or operations.
  • Experience in a law firm or professional or financial services environment preferred.
  • PMI, CMP or related project management certification a plus.
  • Proven success leading multi-disciplinary teams within a law firm, corporate legal department, or professional services organization.
  • Deep knowledge of right-sourcing, and modern service delivery models.
  • Strong business and financial acumen, including budgeting, forecasting, financial analysis.
  • Demonstrated ability to drive large-scale transformation and innovation.
  • Expertise in optimizing processes to improve efficiency and reduce costs.
  • Deep understanding of relevant legal regulations and compliance requirements.
  • Commitment to maintaining the highest standards of ethics and integrity.
  • Proficiency with standard business applications and demonstrative ability to quickly learn and adopt new technology, methods and tools.

Benefits

  • Flexible work arrangements and hybrid work schedule
  • Health, dental, and vision insurance
  • Life and disability insurance
  • Retirement & Savings Plan
  • Emergency back-up child and adult care
  • Paid vacation, sick time off, and holidays
  • Professional development and career advancement opportunities
  • Employee recognition and reward programs
  • Employee wellness and assistance programs
  • Employee discounts and perks

Job title

Managing Director, Global Services

Job type

Experience level

Lead

Salary

$285,000 - $350,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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