Hybrid Managing Director, Global Services

at Goodwin

• Job title: Managing Director, Global Services
• Job type: Full Time
• Experience level: Lead
• Salary: $285,000 - $350,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Managing Director overseeing administrative support and office operations across Goodwin’s locations. Driving transformation and fostering collaboration within a dynamic, global firm environment.

Responsibilities

• The Managing Director, Administration (Global Services) is responsible for overseeing administrative support and office operations across all Goodwin locations.
• Assess the firm’s administrative services and identify opportunities for transformation and right sourcing.
• Define and execute a transformation roadmap for administrative services aligned to firm’s business strategy.
• Build and execute agile project approaches for process optimization, technology enablement, and operational improvements across administrative services functions.
• Collaborate with all GO Team functions to ensure alignment and integration of administrative support and services across business units and locations.
• Foster a culture of agility — enabling rapid decision-making, iterative improvements, and adaptive execution across administrative services.
• Facilitate collaboration across the firm to deliver a seamless and coordinated client experience.
• Define KPIs and success measures, track progress, and report outcomes to senior leader.
• Build a high-performing and cohesive function and team that consistently delivers a ‘one firm’ experience across all offices that aligns with the firm’s business objectives and culture, while respecting regional and local market differences.
• Lead and manage the firm’s Office Administrators in all offices including recruitment, integration, development, management, and coaching of the team.
• Engage in regular service assessments with vendors and internal clients.
• Manage third-party service provider contracts and, in collaboration with other senior leaders, lead the evaluation process and make recommendations regarding renewal, modification, or cancellation to executive leadership.
• Serve as a member of the firm's Crisis Management Steering Committee representing the Administration function and ensure Administration-related business continuity plans are up-to-date.

Requirements

• Bachelor’s degree required; advanced management or business degree preferred.
• 7+ years at a senior leadership level in administrative services, facilities, and/or operations.
• Experience in a law firm or professional or financial services environment preferred.
• PMI, CMP or related project management certification a plus.
• Proven success leading multi-disciplinary teams within a law firm, corporate legal department, or professional services organization.
• Deep knowledge of right-sourcing, and modern service delivery models.
• Strong business and financial acumen, including budgeting, forecasting, financial analysis.
• Demonstrated ability to drive large-scale transformation and innovation.
• Expertise in optimizing processes to improve efficiency and reduce costs.
• Deep understanding of relevant legal regulations and compliance requirements.
• Commitment to maintaining the highest standards of ethics and integrity.
• Proficiency with standard business applications and demonstrative ability to quickly learn and adopt new technology, methods and tools.

Benefits

• Flexible work arrangements and hybrid work schedule
• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks