Service Designer at Vodafone leading design and delivery of end - to - end experiences for products and services through collaboration with cross - functional teams.
About the role
- Manager leading transformation initiatives in retail and hospitality sectors at Enfuse Group. Advising clients on operations, customer experience, and business growth while mentoring consulting teams.
Responsibilities
- What You will DoAs a Manager, you will:
- **Lead client delivery** across transformation programmes, from design through implementation.
- **Advise senior stakeholders** (Directors, C-suite, Heads of Function) on strategy, operating model, digital, and change initiatives.
- **Bring sector insight**, helping clients navigate trends across omni-channel, customer experience, loyalty, digital operations, and sustainability.
- **Shape and grow accounts**, identifying new opportunities and supporting proposal and bid activity.
- **Mentor and develop colleagues**, fostering a high-performing, collaborative team culture.
- **Contribute to Enfuse’s capability growth**, through IP development, go-to-market propositions, and thought leadership.
Requirements
- What We’re Looking For
- 5+ years' experience working in a management consultancy environment, leading transformation projects for retail, consumer goods, or hospitality clients.
- Background in management consulting.
- Proven experience delivering transformation or operating model programmes for clients in retail, consumer goods, or hospitality.
- Strong stakeholder management skills, engaging senior leaders (Directors, C-suite, Heads of Function).
- Demonstrable leadership of consulting teams (5+ people).
- Experience contributing to or leading business development activity, typically up to £500k+ annual revenue
- Clear, structured communication style and strong executive presence.
- Desirable
- Exposure to digital, data, or process optimisation projects (e.g. CRM, loyalty, procurement digitisation, customer experience).
- Experience in shaping client propositions or contributing to sector thought leadership.
- Multi-country or multi-brand transformation delivery experience.
Benefits
- **Financial Perks:** Competitive salary and pension, company performance bonus, and travel allowance.
- **Health & Wellbeing:** Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
- **Time Off:** 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
- **Career Growth:** In-house training, monthly 1:1 career path meetings, and support for professional certifications.
- **Recognition & Support:** Employee assistance program, birthday gift, and themed care packages.
- **Social & Sustainability:** Regular team meet-ups, social events, and sustainable company swag.
- **We have created a working environment where everyone can flourish!**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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