Program Manager leading large-scale, complex initiatives within Walmart’s Seller Fulfilled Services post-purchase experience. Emphasizes data-driven decision-making and strong knowledge of e-commerce shipping and fulfillment platforms.
Responsibilities
Coordinate with senior executives, product, engineering, and strategy teams.
Manage ambiguity by aligning on KPIs and key business outcomes.
Lead cross-functional collaboration, issue resolution, and program tracking.
Oversee multiple projects simultaneously with discipline and organization.
Drive root-cause analysis, milestone monitoring, and weekly performance reporting to leadership.
Measure program success through KPIs, ROI analysis, customer feedback, and cross-functional reviews.
Identify gaps, propose solutions, and recommend process improvements.
Hire, mentor, and develop associates.
Promote continuous learning and development.
Requirements
Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.
Leading a cross-functional team.
Retail Link experience.
Working with profit and loss responsibilities.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Job title
Manager, Program Management – Post Purchase Experience
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