Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross - functionally to implement strategic initiatives in banking operations.
About the role
- Program Manager leading large-scale, complex initiatives within Walmart’s Seller Fulfilled Services post-purchase experience. Emphasizes data-driven decision-making and strong knowledge of e-commerce shipping and fulfillment platforms.
Responsibilities
- Coordinate with senior executives, product, engineering, and strategy teams.
- Manage ambiguity by aligning on KPIs and key business outcomes.
- Lead cross-functional collaboration, issue resolution, and program tracking.
- Oversee multiple projects simultaneously with discipline and organization.
- Drive root-cause analysis, milestone monitoring, and weekly performance reporting to leadership.
- Measure program success through KPIs, ROI analysis, customer feedback, and cross-functional reviews.
- Identify gaps, propose solutions, and recommend process improvements.
- Hire, mentor, and develop associates.
- Promote continuous learning and development.
Requirements
- Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.
- Leading a cross-functional team.
- Retail Link experience.
- Working with profit and loss responsibilities.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
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