IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Manage daily operations and provide technical support to the team.
- Monitor performance, identify potential issues, and implement corrective measures when necessary.
- Ensure the security and integrity of data by implementing appropriate security protocols and procedures.
- Collaborate with senior management to develop long-term plans for the organization's technological advancement.
- Work closely with cross-functional teams to troubleshoot and resolve complex problems in a timely manner.
- Conduct regular audits to assess the effectiveness of our security controls and propose improvements.
- Enable high degree of automation to reduce toil and improve speed to market and recovery from failure
- Stay abreast of emerging trends and best practices in the field of information technology.
- Provide guidance and mentorship to junior members of the team.
- Lead by example, fostering a culture of innovation and continuous improvement within the organization.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
- Strong knowledge of Database technologies
- Minimum five years of progressive leadership experience in IT.
- Demonstrated ability to lead cross-functional teams and drive technology initiatives aligned with business goals.
- Oversee the design and optimization of enterprise-scale SQL database solutions, including schema architecture, performance tuning, and complex queries and stored procedures.
- Proven experience overseeing enterprise-level database and infrastructure strategies.
- Strong understanding of virtualization and cloud technologies (e.g., VMware vSphere, AWS, Azure) from a governance and planning perspective.
- Ability to guide teams leveraging scripting and automation tools (e.g., Python, PowerShell, Bash) to improve operational efficiency.
- Managing large-scale IT projects, including budgeting, resource planning, and stakeholder communication.
- Strong analytical and strategic thinking skills, with a focus on risk management and continuous improvement.
- Confident decision-maker with the ability to operate independently in high-pressure environments.
- Candidate must be authorized to work in the US without company sponsorship.
Benefits
- Other rewards may include short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
Job title
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PT
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