Account Administrator role focused on providing operational assistance to roadside assistance programs at AAA. Prepare data reports and serve as support to Account Executive(s) and address client issues.
About the role
- Manager in charge of fund administration and investor onboarding process. Ensuring compliance and operational efficiency for investment fund clients in Ireland.
Responsibilities
- Act as the primary point of contact for clients and investors, providing exceptional service and overseeing the resolution of inquiries and issues promptly****
- Oversee the daily operations of the investor services/transfer agency department, ensuring timely and accurate processing of subscriptions, redemptions, capital call and distribution notices, and other related transactions in a timely manner****
- Delivery of dealing confirmations, investor reports and statements to fund managers/ investors in a timely manner****
- Oversee timely payment and reconciliation of investor payments****
- Oversee and approve investor KYC (Know Your Customer) in accordance with AML regime of various jurisdictions, including Cayman, Luxembourg and Ireland, which covers screening and collation of CDD documents following specific guidance****
- Maintenance of investor details and the register of investors of the fund up-to-date****
- Conduct AEOI due diligence check on investors' self-certification tax forms to identify the tax residency of each investor and to determine their "reportable" status****
- Assist with annual CRS & FATCA reporting with the requisite information of “reportable accounts” to the relevant tax authorities prior to the applicable deadlines****
- Ensuring compliance with all applicable laws, regulations and internal policies and procedures, including those related to the prevention of anti-money laundering and terrorist financing, reporting of suspicious activity or transactions, client due diligence and record keeping****
- Collaborate with internal teams, including fund accounting, compliance, and risk management, to enhance operational efficiencies and mitigate risks****
- Contribute to the development and implementation of new systems and processes to improve service quality and operational efficiency****
- Prepare and review reports and presentations for senior management and clients, providing insights into service metrics, trends, and opportunities for improvement****
- Assist with client on-boarding procedures and billing management****
- Assist with any ad hoc requests from the team as required****
Requirements
- 5-7 years' experience working in fund administration or in finance sector preferred****
- General knowledge in the AML and AEOI regulations****
- Strong academic background and considerable practical experience; a relevant professional qualification would be an advantage****
- Excellent written and verbal communication skills****
- In-depth knowledge of fund operations such as distribution/ capital call concept, regulatory requirements, and best practices in investor services and transfer agency****
- Excellent problem solving and time management skills****
- Working knowledge of Viewpoint/Investran)/Yardi would be an advantage but not essential****· Working knowledge of the MS Office package (Outlook, Word, Excel, Power Point)****
- Responsive and client-focused with strong organisational skills and attention to detail. Ability to deal with tasks independently and use own initiative****
- Ability to provide training/mentoring to more junior members of the team****
- Must be committed and driven to achieving excellence for themselves, their client and their team****
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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