Maintenance Manager overseeing contracting program for district and local inspection contracts in Florida's transportation system. Liaising with engineers and managing complaints regarding structures maintenance.
About the role
- Manager of Customer Systems & Solutions driving strategic planning and implementation of tools for customer experience at Taara, a connectivity solutions company.
Responsibilities
- Understand the drivers of successful customer and business outcomes, and champion internal solutions – technical and process-based solutions – to support those outcomes. Implement frameworks that leverage our systems & tools environment to better serve our customers, and use our technical platforms to improve operational performance and customer satisfaction.
- Develop and execute a near- and long-term strategy for Taara's internal systems and tools, from selection and implementation (including migration work where applicable) to ongoing maintenance and upgrades. This includes tools for customer relationship management (CRM), network monitoring and customer ticketing, and internal workflow management.
- Identify and resolve system-related bottlenecks and inefficiencies, and help illuminate existing gaps. Implement automation and new features to streamline workflows for customer support, technical operations, and other business units.
- Manage relationships with software vendors and service providers. Evaluate new technologies, negotiate contracts, and ensure vendors meet service level agreements (SLAs) and deliver cost-effective solutions.
- Partner closely with the engineering, customer support, sales, and finance teams to gather requirements, prioritize initiatives, and communicate system changes and updates effectively.
Requirements
- 5+ years of experience in systems & tools or IT management, ideally with a focus on telecom-related systems & workflows.
- Strong knowledge of ticketing platforms and workflow management & routing tools.
- Proven ability to develop and execute a technology roadmap that supports business objectives.
- Excellent analytical and problem-solving skills, with a track record of identifying and resolving complex technical and operational issues.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Track record of managing and driving execution across complex projects.
- Ability to work in the Sunnyvale office at least 3 days per week.
Benefits
- Bonus
- Equity
- Benefits
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