Project Manager at e - pixler GmbH managing TYPO3 projects from conception to go - live. Leading teams and ensuring successful project delivery while maintaining client relationships.
About the role
- Manager of Customer Systems & Solutions driving strategic planning and implementation of tools for customer experience at Taara, a connectivity solutions company.
Responsibilities
- Understand the drivers of successful customer and business outcomes, and champion internal solutions – technical and process-based solutions – to support those outcomes. Implement frameworks that leverage our systems & tools environment to better serve our customers, and use our technical platforms to improve operational performance and customer satisfaction.
- Develop and execute a near- and long-term strategy for Taara's internal systems and tools, from selection and implementation (including migration work where applicable) to ongoing maintenance and upgrades. This includes tools for customer relationship management (CRM), network monitoring and customer ticketing, and internal workflow management.
- Identify and resolve system-related bottlenecks and inefficiencies, and help illuminate existing gaps. Implement automation and new features to streamline workflows for customer support, technical operations, and other business units.
- Manage relationships with software vendors and service providers. Evaluate new technologies, negotiate contracts, and ensure vendors meet service level agreements (SLAs) and deliver cost-effective solutions.
- Partner closely with the engineering, customer support, sales, and finance teams to gather requirements, prioritize initiatives, and communicate system changes and updates effectively.
Requirements
- 5+ years of experience in systems & tools or IT management, ideally with a focus on telecom-related systems & workflows.
- Strong knowledge of ticketing platforms and workflow management & routing tools.
- Proven ability to develop and execute a technology roadmap that supports business objectives.
- Excellent analytical and problem-solving skills, with a track record of identifying and resolving complex technical and operational issues.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Track record of managing and driving execution across complex projects.
- Ability to work in the Sunnyvale office at least 3 days per week.
Benefits
- Bonus
- Equity
- Benefits
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Associate Manager for Breakfast Cereals leading channel strategy and development at Nestlé. Collaborating with stakeholders and ensuring effective execution across the cluster.
IT Application Manager working closely with businesses and managing applications in a large technical services firm. Focus on process management, project lead, and collaboration with various departments.
Key Account Managers developing high - impact training solutions for businesses in the EdTech sector. Leading project life cycles from pre - sale to final delivery with strategic customer insights.
Site Manager responsible for daily operations and staff management at Turtle, an electrical distribution leader. Ensuring quality standards and vendor performance in procurement and service.
Business Manager sourcing and developing new business for US Foods. Achieving sales targets and providing support to Territory Managers in foodservice distribution.
Data Management Senior Manager provides strategic leadership for data management initiatives at Wells Fargo. Responsible for data quality, governance, and team development.
Senior Branch Network Management Trainee at Wells Fargo leading teams in the Consumer Banking and Lending division. Aiming to enhance customer experience and drive business growth.
Data and Application Integration Senior Manager overseeing strategy, architecture, and operations for Information Technology at Boeing. Leading cross - functional teams to deliver integrated technology solutions.
Partner/Reseller Manager developing and managing partnerships within the UK geospatial market. Enabling resellers and partners to position and support Bluesky’s geospatial products and solutions.