Manager of Professional Services at i4pro ensuring client satisfaction and effective service delivery. Leading strategic account management and operational excellence in technology solutions for the insurance sector.
About the role
- Manager of Continuous Improvement driving process enhancements within hospital-based dialysis programs. Collaborating with leadership to ensure operational excellence and efficiency across care settings.
Responsibilities
- Facilitate trainings, workshops, and coaching sessions to build CI capability across teams.
- Support cross-functional improvement initiatives that impact hospital-based dialysis programs and acute care operations.
- Execute continuous improvement projects using Lean, Six Sigma, and other methodologies to improve quality, reduce costs, and streamline workflows.
- Partner with local and divisional leaders to implement solutions and monitor sustainability of improvements.
- Conduct data analysis and develop reports to measure performance against project goals.
- Translate findings into clear recommendations and provide updates to leadership.
- Collaborate with the CI Director and divisional leadership to ensure alignment with broader organizational goals.
- Manage timelines and deliverables for assigned initiatives.
Requirements
- Bachelor’s degree in nursing, healthcare administration, business, engineering, or a related field
- 1-2 years of experience supporting process improvement initiatives with measurable results
- Knowledge and application of Lean, Lean Six Sigma, Six Sigma or similar methodologies
- Strong problem-solving and analytical skills
- Experience facilitating collaborative work sessions with diverse teams to reach decisions
- Ability to collect, maintain, analyze, and report on complex datasets
- Ability to communicate effectively with stakeholders at multiple levels of the organization
- Experience working in cross-functional teams and managing multiple priorities
- Ability to educate and influence without direct authority, as this role will not have any direct reports.
- Graduate degree in a related field (Preferred)
- Lean Six Sigma certification (Preferred)
- Familiarity with design thinking principles (Preferred)
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
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