Solution Designer with Fidelity creating impactful content solutions to enhance user experiences. Collaborating in a hybrid role with business partners to optimize content management and delivery.
About the role
- Manager Content Engineer leading a team of content engineers at Rely Health. Combining AI-driven solutions with human empathy to provide accessible patient care services.
Responsibilities
- Looking for candidates located in the San Francisco Region only.
- At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey.
- Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.
- By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients.
- The Manager Content Engineer leads a team of content engineers supporting products through quality control, prompt engineering, fine tuning and execution.
- The Manager, Content Engineer partners closely with the technical team to lead prompt engineering, building products from R&D to production.
- The Manager will direct the work of the content engineering team focusing on leveraging AI (prompt engineering and claude code), no-code tooling and data analytics tooling (Kibana) to support external and internal customers.
- They are a trusted content engineer who understand the importance of a whole-team effort in creating great products and who enjoys seeing colleagues develop.
- A Manager of Content Engineers is responsible for line management and career guidance.
Requirements
- Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience
- Proven experience with GPT (or similar AI content generation technologies, Claude Code and Kibana)
- Strong knowledge of Elasticsearch and its integration with Kibana
- Ability to communicate complex technical topics clearly and concisely
- Experience interfacing with customers in a high-capacity and significantly driving the adoption of the product
- 3+ years Experience in leading, coaching, and mentoring product teams
- Experience with project management/documentation tools like Notion
- Experience with other OpenAI products (Preferred)
- Background in content creation or digital marketing (Preferred)
- Experience with no-code or low-code platforms is a plus (Preferred)
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Technology reimbursement
- Paid time off (Vacation, Sick, Holiday)
- Paid Parental leave
- Professional development
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