Member Services Outreach Manager leading the outreach team to enhance knowledge of TRS benefits and retirement security. Collaborating with stakeholders for effective communication and education programs.
About the role
- Risk Manager responsible for ensuring Capital One's operational resilience and business continuity strategies. Coordinating cross-functional teams and delivering risk management in a dynamic environment.
Responsibilities
- Coordinating with other second-line groups, including Third Party Risk Management, Cyber, and Technology and Data Risk Management to design and implement oversight and challenge routines for the Operational Resilience framework
- Designing, owning, and coordinating with first-line stakeholders to execute governance routines that will transition our Operational Resilience framework and activities into BAU routines, including, but not limited to: Regular review and updates of Essential Business Service, Evaluating test and exercise results against Service Disruption Tolerance, Regular reporting of Operational Resilience key risks and program status
- Effectively challenge business decisions and activities that impact operational resilience, and overseeing remediation through completion
- Support designing new capabilities in our system of record to effectively document Operational Resilience information
Requirements
- Bachelor's Degree or military experience
- At least 5 years of experience in a Risk Management or Crisis Management role
- At least 3 years of experience working within a business continuity, business resiliency, or operational resiliency environment
- At least 2 years of experience supporting formal risk assessments [Risk Control Self Assessments (RCSAs), Hazard Vulnerability Analysis (HVAs)]
- Experience with Operational Resiliency software tools (Fusion, Archer)
- Associate Business Continuity Professional (CBCP) or Associate Business Continuity Professional (ABCP) certifications
- Understanding of IT environments; experience with linkage between Business Continuity and Disaster Recovery
- Experience working in the financial services industry
- Experience responding to audit or regulatory examiner requests [Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), Federal Financial Institutions Examination Council (FFIEC), Farm Credit Administration (FCA)]
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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