Manager, Business Analysis providing techno-functional support for procure to pay applications like Coupa. Leading operational tasks and collaborating across teams at Mastercard.
Responsibilities
Join our dynamic team providing techno-functional application support for procure to pay applications (such as Oracle, Coupa, etc.)
Collaborate with technical staff, application end-users, business owners, and external vendors.
Showcase robust functional knowledge across Source to Invoice/Pay functions, encompassing supplier onboarding, purchase requisitioning, contracts and purchasing (including category and catalog management)
Manage the day-to-day administration and support, as well as delivery of projects and enhancements for the Coupa application at Mastercard.
Participate in the definition and development of project requirements and analyze requirements to provide a recommended solution.
Ensure successful project delivery including planning, schedule adherence, status reporting, escalations, testing, user approval, final corrections, and appropriate documentation.
Design/Configure Approval chains, Punchout setup, Content groups, Custom Fields, Approval groups, Lookups, Requisition Forms, Process Automators, User administration, Custom Roles, Reports, SIM Forms, Homepage, Iframe and Panel Apps.
Training Internal Teams and Business owners around the best practices of the tool.
Lead Operations and be the POC for any Operations questions from different business owners.
Provide leadership, direction and supervision to staff, including their training and objective setting.
Ability to influence business owners with new ways of working and provide use cases that will benefit their processes.
E2E experience in configuring the Supplier Onboarding lifecycle within Coupa.
Understand the Punchout lifecycle and own any new/existing Punchout setup requests, helping vendor to build cXML code and document test cases for UAT.
Build Dashboards/Reports using Coupa Analytics and help business owners to take appropriate decisions.
Be an active member within Coupa community and continuously check what Coupa is offering and have direct contact with Coupa Product team.
Review Coupa release notes and provide business owners with a walkthrough of top enhancements that may impact or improve current processes.
Look out for opportunities around automation within Coupa tool using Rest API’s , Process Automators, Opportunity Triggers etc.
Understanding of AI/ML (machine learning) and provide recommendations on how to better connect using NAVI AI , CLMA AI..etc.
Configure/Customize Sourcing Templates used as part of RFX events and provide recommendations on the best practices to leverage the module to its fullest potential.
Requirements
Bachelor’s degree in management, technology, finance or equivalent combination of experience and formal education
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