Primary point of contact for customer support post - implementation at Early Warning. Managing complex issues and facilitating discussions to ensure timely solutions.
About the role
- Manager of Business Advisor Team leading SaaS solution adoption in customer success. Overseeing team operations and enhancing customer engagement through technical expertise.
Responsibilities
- Manage a globally distributed team across multiple time zones in North America and Europe
- Establish guidelines for engaging Business Advisors in customer interactions
- Advise customers on best practices and workflow enhancements by reviewing client processes
- Identify and solve complex, systemic operational challenges that impact the team’s effectiveness
- Oversee the ongoing technical training and development of the Business Advisor team
- Explore and identify opportunities to leverage emerging technologies, including AI
- Collaborate with cross-functional teams to facilitate the transfer of technical knowledge and expertise
- Drive the development of strategic use cases, adoption roadmaps, and recommendations
- Recruit, coach and develop a high-performing team while fostering a collaborative culture
- Maintain a strong working knowledge of Trimble’s construction solutions
- Proactively identify and integrate modern AI tools into daily workflows
Requirements
- 2-4 years experience leading customer facing teams in a recurring-revenue SaaS environment, preferably technical teams
- Experience in client services, solution consulting, or technical consulting
- Demonstrated ability to optimize processes to improve team efficiency and customer satisfaction
- Proven ability to collaborate effectively with cross-functional teams
- In-depth understanding of SaaS technologies and ability to articulate technical concepts to diverse audiences
- Excellent executive level communication skills (oral, written, presentation)
- Familiarity with Trimble Construction technologies a plus
- Bachelor's degree required; advanced degree a plus
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Membership Manager at Girl Scouts of Northern New Jersey responsible for recruiting and retaining girl and adult members. Engaging communities in Bergen County and surrounding areas for inclusion and growth.
Manager handling Financial Due Diligence projects in Transaction Services for Sancovia. Leading vendor assistance and project support with client and internal team collaboration.
Market Manager leading housing stability efforts for Housing Connector in Seattle, managing local partnerships and operational performance for increased housing access.
Market Manager leading housing stability initiatives for Housing Connector in Portland. Responsible for managing partnerships and market - level operations to ensure effective housing solutions.
Engagement Manager for Wavicle focusing on enterprise client relationships in Data, Analytics & AI. Driving account expansion and strategic initiatives with cloud and AI platforms.
Manager des méthodes industrielles à Benfeld, soutenant les équipes dans la transformation des processus de production.
Senior Manager in Pharma & MedTech Business IT supporting digital transformation projects. Collaborating with clients on R&D functions and defining digital strategies.
Internship in Area Management at CMA CGM, a global leader in shipping. You will optimize vessel loading and apply pricing policies under guidance.
Health & Safety Manager responsible for leading and enhancing HSEQ practices across a growing operational business with a focus on safety culture and compliance.