Senior IT Service Manager overseeing SLA compliance and strategic development with clients. Engaging in project management and leading service delivery initiatives at DATAGROUP.
About the role
- Manager leading analytics and reporting team at Adobe, driving actionable insights for Digital Experience business. Overseeing data solutions and collaborating with cross-functional teams.
Responsibilities
- Manage and mentor a team of data science engineers and analysts, ensuring a balance of technical depth and business relevance.
- Own reporting and analysis of customer success metrics (renewal, adoption, churn risk).
- Translate data into compelling narratives and actionable recommendations for executives and cross-functional leaders.
- Ensure large datasets are consolidated, cleansed, and integrated across multiple sources to support reliable, enterprise-wide analytics.
- Oversee the design and deployment of scalable ML/AI workflows, predictive models, and LLM-powered agents to automate insights and deliver next-gen customer intelligence.
- Collaborate with Customer Success, Engineering, Professional Services, and other DX organizations to align data solutions with business priorities.
- Drive continuous improvement in analytics processes, governance, and system scalability.
Requirements
- Bachelor’s or graduate degree in Computer Science, Data Science, Business, or related field.
- 8+ years of experience in data science, business intelligence, or data engineering roles.
- 3-5 years of proven people management experience, including hiring, mentoring, and developing diverse technical and analytical teams.
- Experience creating dashboards, reports, and data visualizations for executive audiences (Power BI, Tableau, Adobe Workspace).
- Strong expertise in Python, SQL, Spark, and cloud platforms (Azure, AWS, GCP).
- Proven track record of deploying ML/AI models and building scalable data solutions.
- Excellent communication skills: ability to tell the data story, influence decisions, and partner effectively with senior leaders.
- Knowledge of business processes in SaaS, Customer Success, or customer experience domains.
- Strong organizational and project management skills, with the ability to inspire change and deliver outcomes in dynamic environments.
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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