Solution Engineer enhancing customer confidence in Salesforce technology infrastructure. Collaborating with sales teams to deliver effective product demonstrations, training, and solutions.
About the role
- Architect managing services solutions at Arrow ECS, driving design and implementation to support digital transformation. Requires experience in enterprise managed services across cloud and infrastructure.
Responsibilities
- Lead the architectural design and definition of innovative Managed Services solutions based on market needs, technology trends, and Arrow’s business objectives.
- Consolidate market and partner feedback to inform service development priorities in collaboration with regional and country leadership teams.
- Define technical and functional requirements, delivery models, and cost estimates for new service initiatives.
- Architect scalable service designs across infrastructure, SaaS, and hybrid environments — ensuring performance, security, and operational excellence.
- Lead technical workshops with key customers and partners, translating requirements into actionable solutions that drive business outcomes and sales opportunities.
- Guide the ongoing development of the Arrow Xpand managed services platform, establishing roadmaps for enhancements and integrations.
- Define and track key performance indicators (KPIs) and service-level agreements (SLAs), ensuring delivery quality and partner accountability.
- Collaborate with service development teams to establish delivery models, processes, and platform architecture.
- Support go-to-market strategy by providing sales enablement, training, and technical expertise to internal teams.
- Partner with Service Solution Managers to define value propositions and competitive service pricing strategies.
Requirements
- 12+ years of experience architecting and delivering enterprise managed services, including cloud, infrastructure, and SaaS models.
- Proficiency with virtualization technologies such as: Citrix, VMWare, Nutanix, Omnissa, etc.
- A strong understanding or familiarity with ITIL principles and frameworks to ensure effective IT service management and process optimization.
- Proven ability to collaborate with clients to define strategic solutions and drive business value through managed services.
- Deep expertise in service design, integration, lifecycle management, and KPI-driven performance monitoring.
- Demonstrated success in working within a matrixed global organization, engaging across sales, engineering, and product teams.
- Experience developing and launching managed service offerings — from concept through go-to-market execution.
- Strong business acumen with the ability to align technical solutions to revenue goals and strategic outcomes.
- Prior experience managing external development partners and third-party delivery networks.
- Excellent verbal and written communication skills — comfortable presenting to executives, clients, and cross-functional teams.
- Product or portfolio management experience is a strong plus.
- Must be able to work East Coast time zone hours to support global business needs.
Benefits
- Medical, Dental, and Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- And more!
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